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Facilitator

4 months ago

Chicago, Illinois, United States GoHealth Full time

GoHealth Intro: As a leading health insurance marketplace, Go Health's mission is to improve access to healthcare in America. For customers, enrolling in a health insurance plan is confusing and difficult, and seemingly small differences between plans can lead to significant out-of-pocket costs or lack of access to critical medicines and even providers. We use our technology, agents, and expertise to cut through the confusion and get customers enrolled in a plan with the right coverage and benefits.

Why Apply: GoHealth has established a culture where our employees feel empowered, engaged and inspired. We are looking for builders who will contribute to the long-term health of the company. We also understand that you may not check every box in our requirements list, most applicants don't In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today

About the role:

The Facilitator delivers ongoing training and provides one-on-one coaching to help grow and develop employees, ensuring that key performance indicators are met or exceeded. This role provides feedback and shares ideas on curriculum, training policies and departmental procedures designed to continuously enhance employee knowledge of our business, products and service.

What you'll do:

  • Facilitate face-to-face or virtual learning topics, including products, systems, new hire onboarding and continuing education.
  • Direct and coach employees to bridge the gap from the training room to integration with individual role responsibilities.
  • Collaborate with Business Leaders and peers to evaluate and collaborate on learning and communication initiatives to drive performance improvements.
  • Use key performance indicators, reports and direct observation to help improve program performance.
  • Review various training materials for instructor-led and online training and manage progress on learning assessments.
  • Adhere to all compliance policies and procedures and encourage learners to do the same.
  • Contribute to process improvement initiatives to streamline and improve operational efficiencies.
  • Participate and assist in developing and implementing learning as a subject matter expert.
  • Promote critical thinking and exploration during the learning process while also fostering respect for ideas expressed during facilitation.
  • Steer conversations about the learning material and extract varied insights from participants.
  • Foster an inclusive and positive environment while managing group conduct to promote active engagement of participants in the learning process.
  • Engage and communicate learner updates with leaders on their attendance, behaviors and concerns while learning.
  • Maintain all required administrative responsibilities and agent performance tracking during training, including but not limited to, reporting attendance and time management.

Required Qualifications:

  • High School diploma or equivalent
  • Ability to drive critical, student-led dialogues about learning material
  • 1-year experience facilitating a work group effectively to increase and involve all participants or relevant Insurance industry and inbound sales center experience
  • Proficient in MS Office Suite (Teams, SharePoint, PowerPoint, Word, Excel, Outlook)
  • Excellent communication skills with the ability to facilitate learners
  • Attention to detail with a critical eye for nuance and editorial principles
  • Continuous learner with a passion for coaching and developing people

Preferred Qualifications:

  • Experience with measuring and analyzing training effectiveness
  • 1 year experience supervising and coaching using conflict management
  • Experience creating and exhibiting including and collaborative learning environments
  • Demonstrated understanding of modern training principles, including adult learning, various modalities of learning principles and modern training techniques

Perks/Benefits:

  • Open vacation policy
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Subsidized Lunches
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • Subsidized gym memberships
  • GoHealth is an Equal Opportunity Employer

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