Science Engagement Facilitator

1 week ago

Chicago, Illinois, United States Griffin Museum of Science and Industry Full time
Job Summary

We are seeking a highly motivated and enthusiastic Guest Engagement Facilitator to join our team at the Griffin Museum of Science and Industry. As a key member of our team, you will be responsible for delivering world-class guest programming to all visitors to the Museum, providing compelling and personalized facilitated experiences throughout the Museum.

About the Role

The Guest Engagement Facilitator will be responsible for utilizing a combination of science content knowledge, educational best practices, and strong public speaking skills to engage and inspire our guests in Museum exhibits and content. This role requires a proactive approach to engaging guests, creating personalized experiences, and adapting to diverse audiences of varying age, background, and knowledge levels.

Key Responsibilities

  • Deliver scientific exhibit content in an educational, inspiring, and fun capacity to guests of all ages.
  • Proactively engage guests to participate in programming and create personalized experiences.
  • Lead discussions with guests using a conversational educational approach and open-ended questions to teach science content and reach program goals.
  • Adapt guest engagements to reach diverse audiences and varying knowledge levels.
  • Utilize existing program goals and outlines, along with independent or group research, to deliver inspirational programs.
  • Anticipate guest issues and proactively solve guest needs.
  • Participate in team discussions and meetings to continually practice skills and improve programs.
  • Perform core operational functions in support of the exhibits, including wayfinding, guest check-in, and opening/closing of the Museum.
  • Support team members with a positive, professional, and collaborative attitude.

Requirements

  • One to two years' related experience in areas such as program facilitation, customer service, and public speaking.
  • Any college education is a plus.
  • Enthusiasm for science and education.
  • Ability to work weekends and holidays, and some evenings.
  • Proven record of consistent good attendance, timeliness, and guest readiness.
  • Exceptional self-awareness and self-regulation.
  • Strives for continual growth and improvement.
  • Demonstrates strong customer service, problem-solving, and conflict resolution skills.
  • Exceptional public speaking, multi-tasking, and conversational skills.
  • Ability to talk and engage guests for long periods of time, either one-on-one or in large groups.
  • Positive attitude, flexibility, and resilience required: strong love for working with people in a fun, fast-paced atmosphere.
  • Strong collaboration and listening skills; able to foster teamwork.
  • Adaptive to diverse learning and communication styles.
  • Ability to perform various functions such as walking/moving across uneven surfaces, climbing stairs, lifting, pushing, carrying, seeing in varying light conditions, and participating in some physical activities.
  • Proficient computer skills and knowledge; must be comfortable with learning and using new software and hardware in support of guest needs.

What We Offer

We offer a creative, collaborative, and innovative environment for our employees. Our employees get great perks such as free admission to Griffin MSI for family and friends, free admission to other museums, free parking in Griffin MSI's garage, and more. If you are equally passionate about our vision and want to be surrounded by a team of dynamic, smart, and innovative people, the Griffin Museum of Science and Industry is the right place for you.

Our DEAI Mission

The Griffin Museum of Science and Industry is committed to advancing diversity, equity, accessibility, and inclusion across our workforce, experiences, and day-to-day operations. As Griffin MSI employees, we are each responsible for making the Museum a welcoming place externally for guests and internally for our colleagues within the scope of our roles.

Griffin MSI is an Equal Opportunity/Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, national origin, disability, or protected veteran status.

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