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Call Center Consultant

4 months ago

Charlotte, North Carolina, United States Randstad USA Full time
Randstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract position with a top tier bank in the financial industry. If you are interested in becoming part of a team where you can contribute to drive both personal and organizational goals, this may be the right fit for you For further information on the role, and job responsibilities, please read and apply below

salary: $24 - $27 per hour
shift: First
work hours: 11 AM - 8 PM
education: Bachelors

Responsibilities

Client Job Description:
  • Call center experience is required. The candidate needs to have an understanding a call center environment, as they have a very strict schedule to manage maximum coverage of the phones. Customer Service orientated calls.
  • Microsoft Office, Proficient PC Skills, Adaptability and Flexibility
  • Experience working in a support environment, including answering calls, emails, etc. Qualifications:

    1) Broad Technical Exposure

    2) Excellent communication Skills - Phone and Written Communication skills

    3) Phone Support background
    • Prior experience providing Support with technology within a call center environment.
    • Resources who have worked within a Technical support role in the past Level 1 or 2 would be a good match for this position.
    • The role is not highly technical in nature. They should provide excellent customer service via the phone and have excellent written and verbal skills to support customer base.
    • Candidate should have general technology exposure and experience providing support across multiple platforms and environments will be helpful.
    • Call volume will not be measured as much as providing resolution to the issue when brought forward.

      Skills
    • MICROSOFT OFFICE
    • Strong Communication Skills
    • Call Center Support
      Qualifications
    • Years of experience: 0 years
    • Experience level: Experienced
      Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

      Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

      At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

      Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

      Applications accepted on ongoing basis until filled.