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Front Desk Agent

4 months ago

Neenah, Wisconsin, United States Shaner Hotel Full time
ABOUT THE TEAM

Shaner Hotels has an amazing opportunity at our Neenah Doubletree by Hilton. Located near the Neenah Riverwalk, the Neenah Doubletree by Hilton offers a contemporary stay, always complete with a warm Doubletree chocolate chip cookie upon check-in. We are located downtown close to various restaurants, shops, entertainment, and outdoor activities. Stay in by visiting our LevelOne Restaurant and Lounge, with American fare as our main menu choices. We offer fine craft beers, bourbons, scotches, and cocktails. This is the place to be when visiting beautiful Neenah

ABOUT US

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website,

JOB DESCRIPTION
  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Handle guest complaints ensuring guest satisfaction.
  • Process all check-ins and check-outs according to established hotel requirements.
  • Adhere to payment, cash handling and credit policies/procedures.
  • Generate, print, and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.