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Front Desk Representative

2 months ago

Neenah, Wisconsin, United States RB Hospitality LLC Full time
Guest Service Representative

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at the Best Western Premier Bridgewood Resort Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Provide warm and welcoming greetings to all guests, ensuring a positive first impression.
  • Manage front desk operations, including checking guests in and out, handling reservations, and processing payments.
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Offer personalized recommendations and assistance to guests, enhancing their overall experience.
  • Maintain accurate records and reports, ensuring seamless communication with other departments.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Flexibility to work a variety of shifts, including weekends and evenings.
  • High school diploma or equivalent required.
Perks and Benefits:
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Discounts at local hotels and restaurants.
  • Aflac benefits.