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Jewelry Insurance Sales Specialist

2 months ago

Neenah, Wisconsin, United States Jewelers Mutual Group Full time
SUMMARY

As a Jewelry Insurance Sales Specialist, you will engage with potential clients, providing tailored insurance quotes and coverage options for their valuable jewelry through both inbound and outbound communications in our contact center. This role also involves utilizing digital platforms to connect with prospective policyholders.

WHY Jewelers Mutual:

At Jewelers Mutual Group, we pride ourselves on being a financially robust and innovative organization. Our core values of Agility, Accountability, and Relevancy guide us as we elevate the jewelry industry, which we have proudly served since 1913. We are committed to our customers and continuously evolve our products and services to be the most trusted partner in the jewelry sector.

We offer a comprehensive benefits package, numerous office locations across the United States, and a culture that encourages you to "make your mark today" as you advance your career with us.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:
  • Sales-oriented and motivated by targets.
  • Provide an outstanding customer sales experience by leveraging your knowledge of Jewelers Mutual and our offerings, setting us apart from competitors.
  • Respond to inquiries from potential clients, delivering customized quotes and insurance coverage for jewelry through inbound calls.
  • Utilize various communication channels to engage with new and prospective policyholders.
  • Efficiently manage customer interactions using dual screens and multiple software applications.
  • Consistently meet all customer sales performance metrics.
  • Opportunity to participate in additional projects.
  • Regular attendance and punctuality are essential for this role.
To excel in this position, you must successfully perform each essential duty. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill the essential functions.

QUALIFICATIONS
  • Minimum requirement of a high school diploma or GED, or equivalent work experience.
  • 1-3 years of experience in sales or customer service is preferred.
  • Proficient in Microsoft Office and Outlook.
  • Skilled in typing and navigating multiple systems and screens simultaneously.
  • Exceed customer expectations by ensuring timely follow-ups and taking ownership of each lead while effectively promoting the Jewelers Mutual brand.
  • A strong sense of curiosity, a preference for fast-paced environments, and a sense of urgency.
  • Ability to overcome objections and successfully close sales.
  • Excellence in accuracy, quality, and teamwork.
  • Embrace change, foster a positive work environment, and engage in continuous learning.
  • Strong computer skills.
  • Exhibit confidence, enthusiasm, and a positive attitude with a desire to succeed and exceed customer expectations.
  • Demonstrate patience, empathy, and strong listening skills.
CERTIFICATES, LICENSES, REGISTRATIONS

Property/Casualty Insurance Agent License or the ability to obtain one within 30 days of hire.

PHYSICAL REQUIREMENTS
  • Prolonged periods of sitting at a desk and working on a computer.
  • Occasional requirements to stand, walk, use hands to manipulate objects or controls, and communicate verbally.