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Guest Service Agent

4 months ago

Columbus, Ohio, United States SpringHill Suites Columbus Airport Gahanna Full time

The Springhill Suites Columbus Airport is seeking a newly appointed position to assist in our busy sales department This position will be part time in the sales department and part time at the desk. Great opportunity to sharpen sales skills and manage

Our hotels have a culture where everyone can help and YES is always the answer

Previous Marriott experience would be great but not required. Prior hotel sales experience is required. We would be willing to consider an experienced hotel front desk person or front office supervisor

The Sales Manager is responsible for growing business within the hotel as it pertains to both rooms and meeting revenue. This individual will continue to further penetrate existing accounts as well as procure new business for the hotel(s) while being responsible for meeting assigned monthly sales goals.

Primary areas of responsibility include, but are not limited to the following:
Sell to achieve your pre-determined Sales goal for both rooms and meetings on a monthly, quarterly, and yearly basis.
Complete activities including, but not limited to, telemarketing, prospecting, and qualifying potential leads, soliciting viable leads, and preparing and presenting written proposals/contracts and oral presentations.
Assist in compiling sales forecasts, developing guest room rates, collecting, and reporting sales data, and managing the departmental budget.
Direct maintenance of sales files, accounts, and additional administrative duties.
Participate in meetings, as needed.
Utilizing Sales resources and hotel systems to include Fosse, Delphi, etc.
Determine, develop, and execute action plans with existing and new target accounts to achieve and exceed sales revenue expectations.
Develop and maintain ongoing relationships with customers, community organizations, and professional associations to maintain visibility and market share. Continually targets and prospects new business through individual creativity and innovation.
Create and implement sales strategies to maximize profits of the hotel while maintaining customer satisfaction.
Analyze competition, market trends and customer needs to continually assess the productivity against established goals.
Strategically evaluate and determine the revenue potential of clients compared to the established goals of the hotel to ensure profitability. Develop a sales strategy by analyzing historical, current, and future hotel/market trends to capture the maximum amount of revenue and meet/exceed his/her individual sales goals.
Maximize revenue by selling all facets of the hotel.
Manage account details so all pertinent aspects of solicitation and closing are complete and documented.
As the primary contact for customers, notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
Plan and execute sales trips, sales calls, and site visits. Travel locally to conduct outside calls and promote the hotel. Also, travel to attend trade shows, conferences, and industry meetings
Job Type: Full-time Source: Hospitality Online