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PreSale Aesthetic Associate

4 months ago

Austin, Texas, United States AbbVie Full time

Company Description

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit Follow Allergan Aesthetics on LinkedIn.

Job Description

The AGN Aesthetic Presales Associate is a lead generating position with responsibility for educating future Allergan Aesthetic customers on the value of working with Allergan. The Presales Associate will manage 'leads' database and forecast likelihood to close, follow-up on pending account forms, create cases for Customer Credentialing and serve as the primary AGN representative until the new customer/account is warmly transitioned to their sales representative upon account opening. The Presales associate will have knowledge of all AGN Aesthetic programs and be equipped to answer basic questions on products, programs, training, and resources. The Presales Associate will also have basic knowledge of state license rules based on Allergan Aesthetic Sold to policy to customize education of group types/product eligibility and program eligibilities.

When working with non-Allergan customers who are considering aesthetics, duties include: assessment of customer needs, gathering of basic customer info, education on the value of working with Allergan (sales support, program support, business development support, etc.) and setting expectations on the process of setting up an account, assisting customer through the application process to become an Allergan Aesthetics account. The Presales Associate will actively make outbound calls to leads via phone, email, etc. Presales associate will proactively reach out to leads.

When working with brand new Allergan customers, duties include getting new account signed up for Allergan Advantage and Allergan Direct, assigning prescriber information to new account, assisting with capital equipment office set up, sending, and ensuring proctoring videos are complete prior to first order and conduct a warm transfer to appropriate sales representative.

The Presales Associate will operate in a fast-paced environment encourages constant change and expects top-notch customer service. Responsibilities also include effective collaboration with multiple teams such as the Loyalty Team, Sales Force, Customer Operation, Accounts Receivables, etc. The employee must conduct their work activities in compliance with all Allergan internal requirements and with all applicable regulatory requirements. Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives.

Key Duties and Responsibilities

Presales and Lead Generation: (70%)

Responsible for maintaining leads, serving as Primary Allergan rep for non-customers.
Access Needs qualifying and segmenting new customers for appropriate customer journey (Personal, business; New/Ready to Open an Account, Lead, Existing)
Capture basic contact Info (person's role in account, address, phone, e-mail, medical information (to assess specialty, nature of business).
Opportunity management: Create lead in System, uncover opportunity, stay in close communication with 'considerer' and provide high-level of customer support to include answering basic product/program questions, leveraging Allergan Aesthetic platforms for training and resource support, and building Allergan loyalty with future customer.
NEW Customer (Open Account): Create case for Credentialing team. Capture required information. Ensure smooth account opening process. Serve as lead contact for customers from start of account creation process until the account is opened. Welcome customer to Allergan Aesthetics, share account info and introduce to sales reps.
Will support offices with set up of capital equipment.
Develop program knowledge and utilize to best serve non-customers business needs, as well as prospect new products, program and training opportunities and identify and qualify new business. Educate on Allergan programs/products/resources and answer pre-customer questions. Obtain information needed to accurately understand problems and needs; use this information to determine solutions and proactively solve customer problems in a manner that exceeds customer expectations.
Proficient in Allergan Aesthetics Programs and Rules/Requirements for opening an Aesthetic account.
Strong collaboration with cross functional teams; Customer credentialing, accounts receivable, Allergan Aesthetics Salesforce team

Customer Service: (15%)
Answer basic questions and provide information to help customers make an informed decision on opening new SHIP TO's and educate on value of the Allergan Aesthetic portfolio
For non-Allergan accounts, answer basic questions, qualify account and if no future sales opportunity, close case in system.
Routing therapeutic leads to Credentialing team

Administrative: (15%)
Effectively manage book of business to ensure white glove onboarding experience and smooth customer journey.
Attend program and sales training and department meetings as required.
Complete administrative responsibilities related to lead management process and new customer onboarding.
Customize follow up emails to customers, leverage Calendly resource, send proctor videos to customers

Qualifications:

Essential Skills, Experience, and Competencies:

Skill in demonstrating a professional phone etiquette.
Skill in managing time effectively.
Ability to provide service to customers in various time zones across the US.
Ability to use virtual meeting platforms to engage with customers.
Ability to collaborate with employees of various departments
Ability to maintain accuracy, consistency, and quality in a fast-paced, multi-task environment.
Ability to coordinate and synchronize multiple projects while maintaining a high degree of customer service.
Ability to use CRM, Salesforce, Microsoft Office, Outlook, MSWord, EXCEL, PowerPoint, and some database software.
Motivated by individual and team achievement.

Qualifications
Bachelor's Degree Required
One or more years of customer support/account management is required.
The ability to work in teams, be highly organized and exhibit good communication skills required.

Preferred Skills/Qualifications, but not required:
Experience in the healthcare industry involving interaction with physicians, patients, etc.
Experience in lead generation sales

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. ​
AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.