IT Support and Database Specialist
3 weeks ago
Brilliant PR & Marketing, one of the most respected and rapidly growing agencies focused on family-oriented brands, seeks a Full-time IT Support and Database Specialist to help support the agency's growing, award-winning team.
Who We Are:
So what's Brilliant all about? We are a unique PR agency with nearly 30 team members who all work remotely across the US. We give our team the resources they need to get their work done without having to sit in a cubicle or stuffy office. From costume contests to virtual happy hours and Slack GIFs, we prioritize connecting with each other and creating a sense of community. Although we are remote, team members are expected to be available online and working during regular business hours in your time zone.
What We Do:
Brilliant is in its second decade as a fully remote company and is one of the most respected agencies serving consumer lifestyle brands with a specific focus on products, brands, and services for families including baby and maternity, toys and games, tech, housewares, haircare and food.
What We're Looking For:
Our Dream Team Member:
Excellent time management
Ability to foresee and mitigate challenges
Excellent problem solving skills
Doesn't hesitate to manage up and down
Ability to thrive in a fast-paced work environment
Experienced with database management
Familiarity with working with large contact lists
Experienced with email and other tech support
Ability to report to multiple people and manage multiple projects/priorities
Passionate about adding value and growing your career.
Experience with AirTable, HubSpot, and Zoom Info are a plus.
General knowledge and/or interest in the marketing, brand development and influencer space a plus
Core Skills/Qualifications:
At least 1 year of experience with helpdesk tech support, both hardware and software
At least 1 year of experience working with database management, queries and support.
Intermediate to Advanced with Excel/Google Sheets and Microsoft Office
Experience with HelloOutbound, Zoom Info, HubSpot, zero bounce, and/or similar platforms.
Experience with both Windows and Mac operating systems
Experience with Google Workspace is a plus
Email marketing experience helpful
Managing and creating internal list and marketing databases in Google sheets, Hubspot, ZoomInfo and other platforms.
Compile contact lists for sales outreach support
Front line tech support. (Account creation, basic troubleshooting, email alias creation, password resets, hardware tracking, etc)
Airtable Support : Basic date queries and filtering, editing user interfaces
Manage Contacts Database, and send surveys and newsletters.
Benefits Eligible For:
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