Director, Change Realization

3 weeks ago

Boston, Massachusetts, United States Gartner Full time

Role Purpose

As Director of Change Realization in the Global Strategy and Operations organization, you will build out a new capability to drive organizational adoption within Gartner Consulting to help us realize our transformation agenda. Gartner Consulting extends the impact of Gartner insights for our largest technology clients. Consulting is a $400M business that is rapidly growing, and our goal is to grow to $1Bn+ in global revenues.

For our most important transformation initiatives, we need to better manage the people side of change by developing a clear strategy, methodology, approach, and tools.

Creating a new capability will help us:

  1. Deliver long-term double-digit growth through repeatable best practices around change, methods, and tools.
  2. Maintain a portfolio view of changes to better understand change impact and saturation across different audiences.
  3. Improve change governance across our business through clear accountabilities over change results.

As Director of Change Realization, you will also help guide our organization through our transformational journey by organizing and executing our change initiatives across our largest, most complex initiatives. Strong change on each engagement will help us:

  1. Engage leaders to build a guiding coalition.
  2. Define a compelling story of our transformation.
  3. Cascade accountability throughout the organization.
  4. Plan and lead change interventions with impact, and ensure changes remain.

Major Responsibilities/Accountabilities

Build a Change Management Capability

  1. As a member of the Strategic Programs team, develop the overall approach for how Gartner Consulting will manage change across our full portfolio of initiatives.
  2. Create change management methodology, tools, and templates to support our agile programs.
  3. Build support for the new change management capability across the Consulting Business.
  4. Educate and train leaders in our consulting business on the value proposition of effective change and how to effectively sponsor and lead change.
  5. Develop measures to show change management results and successes.

Build Executive Leadership and Commitment

  1. Partner with our global Executive Leadership Team to articulate the transformation agenda into a core messaging platform that communicates how we will create value for our business, customers, and employees.
  2. Host leadership sessions to align leaders to a common cause.
  3. Engage Executive leaders to plan for active and visible sponsorship; prepare individual leaders to lead the change.

Plan Change

  1. Work with executives to develop an overall vision and strategy for change.
  2. Identify key stakeholders, their goals and expectations, levels of commitment, and ability to influence the change process.
  3. Define the impact of change on all employees across the organization.
  4. Formulate a change management strategy and plan by:
    1. Identifying the desired outcome for the change.
    2. Assessing the organization's capacity to change.
    3. Defining requirements for leadership and governance to make change successful.
    4. Defining a change journey for different stakeholder groups.
    5. Determining the right interventions to guide the stakeholders through their journey.

Manage Change

  1. Along with Executive Leaders within GS&O and in close partnership with training from our Learning and Development Teams, own the end-to-end execution of change management on our transformational programs.
  2. Work across leadership and project teams to execute interventions in the sponsorship and change plans.
  3. Measure change progress of stakeholders, track and monitor the progress of the change as well as stakeholders' position on the change curve, and identify and execute corrective actions.
  4. Conduct business readiness assessments to determine the organization's readiness for deployment.
  5. Support project deployment activities and conduct post-deployment reviews to ensure that users and other stakeholders are supported in achieving the project's objectives and are adopting the change.

Required Skills/Experience

  1. Bachelor's required, MBA or Master's degree preferred.
  2. Change management certification preferred.
  3. Strong transformational change leadership and project management experience.
  4. Consultative and influence skills.
  5. 10-15 years of progressive business experience, preferably in a Consulting organization.
  6. Knowledge and experience in working with senior-level executives.
  7. Strong gravitas and strategic thinking skills, prioritization, and problem-solving ability.
  8. Meticulous attention to detail and organizational skills necessary.
  9. Strong analytical, problem-solving, and quantitative skills.
  10. Outstanding interpersonal, written, and verbal communication skills.
  11. Ability to deal with highly confidential information appropriately; ability to prioritize, meet deadlines, and juggle multiple tasks simultaneously.
  12. Comprehensive knowledge of, and experience with Microsoft Word/Excel/PowerPoint/MS Office.
  13. Outstanding project management skills with an ability to meet tight deadlines and prioritize workloads.
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