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Service Operations Manager

4 months ago

Nashville, Tennessee, United States Philips Full time

Job Title
Service Operations Manager

Job Description

Service Operations Manager:
The Contracts Operations Manager will manage, direct and prioritize daily activities of an operations team. Facilitate and implement objectives and goals that support Customer Service and Operations.

Your role:

Assist director in all aspects of organizational objectives and support, including team moraleEnsure objectives are met, balancing the needs of the business and the team, escalating as needed to remove barriersUtilize leadership skills to assist the team with navigation of daily workflow and problem solving, escalating issues and pulling in additional resources as needed to remove roadblocks in the processParticipate in departmental goal planning and lead goal setting for direct reportsHire, motivate, mentor, develop and retain excellenttalentProvide timely feedback, coaching and direction to staffEnsure team compliance with SOX controls and provide data for audit requirementsYou're the right fit if:You have a Bachelors degree in business or related field preferred, or equivalent experienceYou've 4+ years experience in a Customer Service Operations environment, with emphasis on sales support for order intake and revenue2+ years people management experience, with c lear competency in leading, building and motivating a team.Your skills include s trong communication and interpersonal skills with proven ability to impact and influence key stakeholdersYou have a passion for customer experience, operational excellence and continuous developmentYou must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position .About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business .

• Discover our rich and exciting history .

• Learn more about our purpose .

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN since this is not a remote role.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.