Watch & Jewelry Consultant - Costa Mesa

1 month ago

Costa Mesa, California, United States Richemont Full time

At Piaget Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Watch and Jewelry Consultant

Piaget | Costa Mesa, CA

Role Overview

The Watch and Jewelry Consultant role is a brand ambassador of Piaget and should provide an elevated client experience both in & out of the boutique. The Watch and Jewelry Consultant is responsible for achieving sales targets while proactively developing a network of clients.

Responsibilities (or Mission)

Sales Performance & Service:

  • Achieve sales targets and KPIs while proactively developing a Piaget Client Base.
  • Define and recruit prospective clientele.
  • Assist and support after sales clients to translate service to sales.
  • Develop a detailed knowledge of Piaget creations to provide exceptional customer service.
  • Participate in Boutique events in order to recruit new clientele and entertain existing client base.
  • Be savvy with client expectations as it relates to other brand treatments & offerings, including the new retail experience.
  • Share ideas and recommendations to management in development of individual business.
  • Follow and implement all required procedures, standards and policies as outlined in the Retail Book and Sunrise Chapters. .

Clients' treatment:

  • Provide exceptional customer service surpassing client's expectations at every opportunity.
  • Demonstrate the refined luxury lifestyle of Piaget through customer service, attitude, personal grooming, dress code and behavior at all times.
  • Ensure the highest level of service and care for both clients and prospects.
  • Implement an effective data capture & follow up for clients, prospects, CS and reservations.
  • Build, develop and maintain your own Local and International client database ensuring client's loyalty.
  • Resolve client challenges with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management.

Boutique operations:

General:

  • Recommend improvements to the management team in all aspects of the boutique operations/maintenance.
  • Attend and participate in all boutique meetings and trainings as required.
  • Support the management in any back of house/administrative operations as requested.
  • Demonstrate flexibility by supporting the boutique in ad-hoc responsibilities.
  • Utilize boutique technology to facilitate sales with an omni-channel mindset.

Stock Control:

  • Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.
  • Participate and support in all boutique inventory activities—daily, weekly, monthly, yearly.
  • Take ownership of designated inventory categories, maintaining the highest standard.

Visual Merchandising:

  • Implement and follow all standards as per the Boutique Visual Merchandising guidelines.
  • Actively ensure merchandise presentation reflects VM standards and general cleanliness of the boutique at all times


Qualifications

Education

  • High school. Bachelor's degree preferred.

Technical Skills/Abilities

  • Demonstrable sales skills and success gained as a sales consultant (2 years' experience minimum)

in a luxury Retail or Service environment is required.

  • Foreign languages required (English is a must).
  • Excellent communication skills both written and verbal.
  • Well-groomed and demonstrate an attitude of professionalism, conscientiousness and reliability.
  • Knowledge and understanding of the Luxury market, Customer service and High Watch and Jewelry industry.
  • Show innovation and initiative in setting customer care standards.
  • Demonstrate respect and politeness.
  • Computer Knowledge in Microsoft; knowledge of SAP is a plus.
  • Must be able to lift up to 5 lbs and manipulate cases, fixtures, trays, etc.
  • Must be able to work a retail schedule including weekends & holidays.

Personal Skills

  • Enthusiastic, self-confident and self-motivated with positive attitude at all times.
  • Professionalism is maintained under all circumstances.
  • Successfully able to handle multiple demands and competing priorities.
  • Be a team player and have a strong attention to detail.
  • Able to work flexibly, embrace and manage change.
  • Understand and represent the luxury lifestyle image of Piaget.
  • Prepared to go the extra mile to achieve targets.

At Richemont, We Craft the Future

Salary range: $23 - $26 hourly

Salary will be negotiated based on relevant skills and experience.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

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