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Manager, Activation Services
4 months ago
Job Description
Applied Systems, Inc., the worldwide leader in insurance technology, is currently searching for a Manager of Activation Services. As Manager of the Activation team, your primary responsibilities will involve driving the successful implementation and integration of our EZLynx software solutions with a particular focus on data conversion. You will lead a dedicated team in deploying, configuring and optimizing our EZLynx platform to meet and exceed our business objectives. This role not only focuses on enhancing operational efficiencies but also ensures that our software implementations align seamlessly with our client's needs and contribute to an outstanding customer experience
What You'll Do
- Ensure projects are completed on time and within budget while meeting or exceeding predefined quality standards of our software implementation and data conversion
- Gauge client satisfaction and assess retention rates through feedback to implement changes and improve service
- Drive the team's professional growth by facilitating training sessions and career development opportunities while monitoring employee performance to ensure a high-performing organization
- Collaborate alongside Sales, Tech Teams and other departments to streamline our software implementation by ensuring interdepartmental communication/cooperation is prompt
- Create and distribute detailed client reports, implementation summaries and other documentation that provide transparent insight into the department's activities
- Proactively identify and resolve issues quickly, particularly those affecting team performance or client satisfaction and implement preventative measures to minimize future disruptions
- Demonstrate leadership by driving the strategic direction of the department, regularly updating implementation strategies and technologies to keep pace with industry trends, and company objectives.
- Remain up to date with EZLynx product releases to understand the potential impacts on current and future clients being implemented
What You'll Need to Succeed
We're looking for someone who:
- Can work remotely or from an Applied Systems office
Your experience should include some or all of the following:
- 5+ years of Project Management and/or Software Implementation experience
- Proven leadership experience with the ability to manage and develop high-performing teams
- Advanced user in Microsoft Office suite (Excel, Outlook, Word, PowerPoint, etc.)
- Bachelor's degree or equivalent work experience in the areas of Business Management or related disciplines
- We proudly support and encourage people with military experience, as well as military spouses, to apply
Additionally, you may have:
- Insurance industry experience
- Hands-on exposure with EZLynx (or other Applied products)
- Jira and/or Confluence user experience
What You'll Gain
Benefits from Day One
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) and/or RRSP retirement savings plans with employer match
Work-Life Balance
- Competitive paid vacation time and a free day for your birthday
- Personal/sick time
- Paid holidays
- Flex Time
- Paid parental leave (U.S. candidates)
- Volunteer time off
Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.
Who We Are
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world's largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied's people and products enable millions of people worldwide to safeguard and protect what matters most.
For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.
It's an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit for more information on how you can challenge what's possible.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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