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HUB Textron Associate Field Technician

4 months ago

ANY CITY, United States DXC Technology Full time

Job Description:

Essential Job Functions

  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Ability to walk and stand for several hours.
  • Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.

Basic Qualifications

  • High school diploma or G.E.D.
  • 1-2 years of service desk or field support experience.
  • Experience working with the company's hardware, software and equipment products.


Other Qualifications

  • Good interpersonal skills to work with customers and other unit personnel.
  • Good analytical and problem-solving skills.
  • Good communication skills.
  • Good time management and organizational skills.
  • Good self-motivation and self-management.
  • Ability to resolve hardware and equipment problems.
  • Knowledge with ServiceNOW and Microsoft Office.
  • Knowledge with VPN clients and encryption (not mandatory).


Work Environment

  • Manufacturing plant environment.
  • May require weekend and holiday work.
  • May require shift work including afternoon and midnight shifts.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

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