medical contact center agent

1 month ago


Baltimore, Maryland, United States Lifejobs Full time

JOB SUMMARY:

  • The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LifeBridge Health website or other methods.
  • The agent primarily handles requests in support of specific provider practices, departments or other LBH services.
  • Requests include appointments, prescription refills, or other provider practice associated activity including pre-authorization and referral follow up.
  • The agent works in partnership with other staff members and proactively identifies and responds to LBH customer's needs to enhance the customer experience.

REQUIREMENTS:

  • Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field.
  • 1-3 years of experience.


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