![Johns Hopkins Medicine](https://media.trabajo.org/img/noimg.jpg)
Support Center Agent
1 month ago
Req#:643036 Support Center Agent
Hybrid/Remote
Monday-Friday, 10:00am-6:30pm
In office for training and staff meetings.
Johns Hopkins @ Mt. Washington Campus
5801 Smith Ave., Davis Bldg.
2nd Floor
Baltimore, MD 21209
The Help Desk is 24/7/365
General Position Summary: Under the supervision, perform first level IT support for incidents. Incidents are reported via telephone or electronic media. Incidents include but are not limited to password resets, basic hardware and connectivity issues, application access issues, etc. Provide basic troubleshooting of IT problems, diagnosis of desktop problems and triage of system problems. Log pertinent information for problem documentation, ask appropriate investigative questions in order to determine the nature of the problem and possible solutions, prioritize according to documented protocols, and triage as appropriate.
Job Scope/Complexity: Work under guidance and direction. Entry level position. Works calls assigned by automated call system. Work is measured by call productivity.
Job Responsibilities: The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
- Answer incoming calls or electronic media.
- Ask probing questions to assist with the diagnosis, triage, or resolution of problems.
- Assist customers by resolving problems when able.
- Log problems to triage problem to another level using the assigned tools for managing problems.
- Use tools provided (such as knowledge management system) to understand processes, appropriately assign incidents or resolve incidents.
- Assign priorities to incidents according to documented protocols.
- Initiate appropriate protocols defined in urgent or critical situations.
- Escalate issues and initiate communication.
- Remote in to customer devices when appropriate in order to assist in resolving issues.
- Educate customers in basic processes such as password resets.
Required Education: High School Diploma/GED.
Required Experience: Experience in basic IT skills, including but not limited to PC literacy, email, basic Windows applications.
Preferred Job Qualifications: Knowledge in the assigned IT environments.
Understanding of basic IT networking and computer skills and associated coursework
Understanding of basic clinical terminology.
Knowledge, Skills, & Abilities (KSA's):
- Possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
- Good problem solving skills.
- Effective listening skills.
- Excellent interpersonal skills.
- Ability to stay calm under pressure.
- Demonstrated strong work ethic.
- Ability to maintain confidentiality.
- Demonstrate exemplary customer service skills
-
medical contact center agent
4 weeks ago
Baltimore, Maryland, United States Lifejobs Full timeJOB SUMMARY:The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LifeBridge Health website or other methods. The agent primarily handles requests in support of specific provider practices, departments or other LBH services. Requests include...
-
Government Service Agent
17 hours ago
Baltimore, Maryland, United States City of Baltimore Maryland Full timeJob Summary: The City of Baltimore Maryland is seeking a highly skilled and detail-oriented Call Center Agent I to join our team. As a key member of our customer service department, you will be responsible for receiving and processing telephone calls from the general public requesting government services or information and non-emergency police calls.Key...
-
Insurance Agent Career Opportunity
22 hours ago
Baltimore, Maryland, United States Pope Insurance Group LLC Full timeAbout UsPope Insurance Group LLC is a leading provider of life insurance solutions, dedicated to empowering agents to succeed in the industry.Our MissionWe strive to provide a supportive environment that enables our agents to thrive, with a focus on delivering exceptional customer service and building long-term relationships.Why Choose UsAs a Senior Life...
-
Healthcare Support Specialist
1 week ago
Baltimore, Maryland, United States Mercy Medical Center Full timePosition Overview: Mercy Medical Center is currently offering a sign-on incentive for new hires in the Medical Assistant roles within our Centers of Excellence and Family Care practices. The Healthcare Support Specialist plays a vital role in delivering high-quality patient care by demonstrating an understanding of the developmental needs of patients across...
-
Healthcare Support Specialist
4 days ago
Baltimore, Maryland, United States Mercy Medical Center Full timeJoin Our Team as a Healthcare Support SpecialistWe are excited to announce a competitive sign-on bonus of $1,500 for new hires in the Medical Assistant and Medical Office Specialist roles within our Centers of Excellence and Family Care practices.The Healthcare Support Specialist plays a crucial role in understanding the principles of patient growth and...
-
Medical Support Professional
5 days ago
Baltimore, Maryland, United States Lifestream Health Center Full timeJob OverviewLifestream Health Center is seeking a highly skilled and detail-oriented Medical Support Professional to join our team. As a Medical Support Professional, you will play a vital role in providing exceptional patient care and supporting the growth of our practice.Key ResponsibilitiesClinical Duties:Escort patients to exam rooms and ensure a smooth...
-
Medical Support Professional
5 days ago
Baltimore, Maryland, United States Lifestream Health Center Full timeJob OverviewLifestream Health Center is seeking a highly skilled and detail-oriented Medical Support Professional to join our team. As a Medical Support Professional, you will play a vital role in providing exceptional patient care and supporting the growth of our practice.Key ResponsibilitiesClinical Duties:Escort patients to exam rooms and ensure a smooth...
-
Experienced Life Insurance Agents Wanted
1 week ago
Baltimore, Maryland, United States Pope Insurance Group (A Security National Life Insurance Company Agency) Full timeJob OverviewAttention Current & Former Life Insurance Agents!Pope Insurance Group, a proud agency of Security National Life Insurance Company, is expanding its reach in the Final Expense sector.With a legacy of providing life insurance solutions since 1965, we are a publicly traded entity with a robust presence across 41 markets. Our diverse portfolio...
-
Experienced Life Insurance Sales Agent
4 days ago
Baltimore, Maryland, United States Pope Insurance Group (A Security National Life Insurance Company Agency) Full timeJoin Our Team as a Senior Life Insurance Sales AgentWe are seeking skilled professionals in the realm of final expense insurance sales. At Pope Insurance Group, an agency of Security National Life Insurance Company, we are on the lookout for licensed agents across the nation.Our offerings include:High-Quality Leads: We provide access to premium leads to...
-
Director, Center for Clinical Excellence
1 month ago
Baltimore, Maryland, United States Mercy Medical Center, Inc. Full timeSummary Mercy Medical Center, the only midsize hospital in the state of Maryland named a "Best Employer" by Forbes Magazine and recognized as one of the Top 150 Places to Work in Healthcare by Becker's Healthcare, is hiring a Director for the Center for Clinical Excellence Come join our family of dedicated medical professionals Military veterans are also...
-
LPN - Patient-Centered Nursing Professional
22 hours ago
Baltimore, Maryland, United States Northwest Healthcare Center Full timeAbout Northwest Healthcare CenterWe are a leading provider of post-acute care, dedicated to delivering exceptional patient-centered care in a compassionate and supportive environment.Job SummaryWe are seeking a skilled and compassionate Licensed Practical Nurse (LPN) to join our team at Northwest Healthcare Center. As an LPN, you will play a vital role in...
-
Service Support Specialist
1 week ago
Baltimore, Maryland, United States The Center Club Full timeJoin Our Team as a Back ServerThe Center Club is seeking dedicated individuals to fill the role of Back Server. In this position, you will play a crucial role in maintaining a welcoming atmosphere for our guests.Key Responsibilities:Ensure the dining area is clean and well-prepared for guests.Assist servers in the timely delivery of food and beverages.Clear...
-
Executive Support Associate
1 week ago
Baltimore, Maryland, United States PROGRESSIVE LIFE CENTER Full timeJob OverviewPosition: Office Support SpecialistWe are seeking a committed Office Support Specialist to become a part of our team at Progressive Life Center, Inc. (PLC). As a Black-led organization, PLC is dedicated to providing culturally-sensitive human services to children, youth, and families. With over twenty years of experience and accreditation from...
-
Office Support Specialist
4 days ago
Baltimore, Maryland, United States PROGRESSIVE LIFE CENTER Full timeJob OverviewPosition: Office Support SpecialistWe are seeking a committed Office Support Specialist to become a part of our team at Progressive Life Center, Inc. (PLC). As a leading organization, PLC is dedicated to providing culturally-sensitive human services to children, youth, and families. With a rich history of service and accreditation, we prioritize...
-
Licensed Practical Nurse
14 hours ago
Baltimore, Maryland, United States Blue Point Healthcare Center Full timeAbout Blue Point Healthcare CenterWe are a world-class healthcare provider dedicated to delivering exceptional patient-centered care. Our team of compassionate caregivers is committed to making a lasting difference in the lives of our residents and their families.Job SummaryWe are seeking a Licensed Practical Nurse (LPN) to join our team of caring...
-
Operator Service Agent
2 months ago
Baltimore, Maryland, United States Johns Hopkins Medicine Full timeReq#: Telecom Service Operator-Call Center Healthcare RepresentativeSunday-Thursday, 2:00pm-10:30pmHybrid/Remote90-Day On-Site TrainingReliable TransportationAll Shifts On-Site 1st and 3rd Wednesdays of the monthJohns Hopkins @ Mt. Washington Campus5801 Smith Ave., Davis Bldg., 2nd FloorBaltimore, MD 21209The Telecom Service Operation position is responsible...
-
Support Services Case Coordinator
1 week ago
Baltimore, Maryland, United States Community Support Services for the Deaf, Inc. Full timeSupport Services Case Coordinator (Full-Time) - Proficiency in American Sign Language.Job Overview: COMMUNITY SUPPORT SERVICES For the DEAF, Inc.ROLE: Support Services Coordinator.EMPLOYMENT STATUS: Full-Time (40 hours per week).WHO IS A CASE COORDINATOR?A Direct Support Professional dedicated to assisting Deaf or Deaf-Blind Adults with...
-
IT Support Specialist II
3 days ago
Baltimore, Maryland, United States Greater Baltimore Medical Center (GBMC) Full timePosition OverviewUnder minimal oversight and in alignment with IT service level agreements, this role provides Tier 1 first-level resolvable support via phone, email, and remote assistance for the IT Service Desk. Additionally, it encompasses more intricate Tier 2 support for all client technology and related peripherals through thorough analysis and...
-
Licensed Insurance Agent
1 week ago
Baltimore, Maryland, United States Jackson, White & Associates Insurance Full timeJob OverviewJackson, White & Associates Insurance is experiencing growth and expanding its reach. As a distinguished Allstate Insurance agency, we are committed to enhancing our services across various regions.We are in search of a licensed Insurance Agent to help elevate our business in the area.Our compensation package includes a competitive base salary of...
-
Travel Agent Specialist
15 hours ago
Baltimore, Maryland, United States HHH Affiliates Full timeAbout the JobWe are a leading travel affiliate company, HHH Affiliates, dedicated to providing our clients with exceptional travel experiences. Our team of passionate travel experts works remotely to curate personalized itineraries, secure the best deals, and ensure seamless travel arrangements.We are looking for a dynamic and detail-oriented Remote Travel...