Administrative Assistant Iv

1 month ago

Reston, Virginia, United States Fairfax County Government Full time
Job Announcement

Provides exceptional customer service to residents and businesses at the department's full-service counter. Applies comprehensive knowledge of the statutory requirements and established policies and procedures for all tax types to explain tax liabilities and resolve complex inquiries related to assessments, billing, payments, waivers, collection issues, and other matters. Assesses, adjusts, and updates tax records, as necessary. Processes payments for real estate and tangible property taxes, business licenses, dog licenses, parking tickets and other miscellaneous revenues received in person and by mail. Accepts payments by cash, check, money order, and credit/debit card, and issues receipts. Accurately balances daily receipts against monies collected and balances cash drawer, reconciling discrepancies. Provides critical support in other sections throughout the agency. Maintains the highest degree of courtesy and professionalism when responding to inquiries or resolving difficult disputes. Meets defined departmental productivity standards and maintains confidentiality regarding all systems and data. Works with various levels of management and other personnel in performing other assigned duties.

Multiple positions may be filled from this announcement.

Note: The assigned functional areas for this position include general administrative assistance, customer service, tax administration and/or debt collection.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Any combination of education, experience and training equivalent to high school graduation and three years of experience providing administrative support in the assigned functional area(s).

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer. Due to the nature of the counter's operations and the responsibilities associated with the position, the working hours may vary to include overtime on occasion. Must be willing and able to work varying work schedules to include overtime as needed.

PREFERRED QUALIFICATIONS:At least three years of administrative assistance experience at least one of the functional areas.At least three years of front-line customer service with experience in dispute resolution.At least three years of experience working as a cashier or experience handling cash and balancing cash drawers.At least three years of experience performing reconciliation of financial transactions.At least one year working with state and local laws regarding the assessment of real estate, tangible property, and business license taxes.Experience meeting multiple deadlines; preparing and maintaining accurate records; working in a fast-paced environment; exercising considerable tact and courtesy when dealing with citizens and handling confidential information; working in a team environment, providing a high level of customer service. A self-motivated team player with excellent interpersonal, oral, and written communication skills.Punctual and dependable.Strong organizational and time management skills with ability to multitask.Exhibits great attention to detail and accuracy.Proficiency in using Microsoft Office computer software such as Word, Excel, and Outlook.
PHYSICAL REQUIREMENTS:
Ability to input, access, and retrieve information from a computer. Ability to lift up to 10 lbs. Job is generally sedentary in nature; however, employee may be required to do some walking, standing, or bending. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact for assistance. TTY EEO/AA/TTY.

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