Client Experience Coordinator

4 weeks ago

New York, New York, United States Richemont Full time

Located in the serene setting of the Vallée de Joux, our Home of Fine Watchmaking offers a unique sense of belonging. It is here, inspired by the exceptional landscapes of the Jura Mountains, guided by an unquenchable inner fire, that La Grande Maison gets its soul. This spirit has powered the creation of more than 1,200 calibres since 1833 and made Jaeger-LeCoultre the Watchmaker's Watchmaker.

At Jaeger-LeCoultre Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Client Experience Coordinator

Jaeger-LeCoultre | New York, NY

HOW WILL YOU MAKE AN IMPACT?

Jaeger-LeCoultre is looking for professionals to support the execution of the client experience strategy and identify improvements in the boutique. As an Ambassador of the Maison, you are expected to uphold the values and standard of Jaeger-LeCoultre, and together with the boutique team create memorable experiences for the clients by touching on all elements of an individually tailored boutique journey.

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Client Experience

  • Create exceptional client experiences
  • Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit
  • Supporting the boutique environment based on the needs of the team/client
  • Utilize the rich history and storytelling of Jaeger-LeCoultre to enhance the client experience
  • Assist the Sales associated in delivering impactful and lasting experiences
  • Assist Clients with service requests, repair drop off and pickup
  • Support the boutique team with client development activities, including data entry and reporting
  • Provide assistance to the team front-of-house and back-of-house activities to facilitate seamless client experiences (e.g., running product, gathering sales accessories, gift wrapping, client data capture.)
  • Provide exceptional hospitality to the client, which including food and beverage service.

Boutique Operations

  • Ensure that flow of boutique traffic
  • Support the upkeep and appearance of the boutique
  • Assist boutique team with the management of the boutique supplies, including the replenishment of the hospitality areas
  • Partner with boutique team to ensure proper movement of product in/out of the boutique – shipments, transfers, consignments, while following the correct procedure.
  • Assist with daily inventory counts and participate in daily opening/closing
  • Assist with organization and tracking of client experience tools such as food and beverage and gifts.

Maison/Industry Knowledge

  • Develop a deep and fundamental knowledge of Jaeger-LeCoultre heritage and values.
  • Understand and comply with security and operational procedures
  • Gather industry insights and news from the community and competition

Sales Achievement

  • Assist teams in Sales when needed and appropriate
  • Client outreach and follow-up area maintained

WHAT ABOUT YOU?

  • Previous experience in luxury retail, service or hospitality industry
  • Strong understanding of Customer Service needs and customer priorities.
  • Excellent computer skills, SAP knowledge is a plus
  • Additional language skills are a plus
  • Excellent interpersonal and communication skills are required
  • Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
  • Self-starter with team-player approach
  • Collaborative approach with the ability to foster team spirit with a "can do" attitude
  • Must be available to work retail hours including weekends

WHY JOINING US?

You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you Transmission of knowledge is the very soul of what we do: you will access a customized training program. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective effort. Learn more about our Sustainability commitments in our program « Make Our Time Better ».

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future

Expected Salary Range: $23 - $26

Salary will be negotiated based on relevant skills and experience

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