Client Success Manager

2 weeks ago

New York, New York, United States Seedtag Full time

We are looking for a talented Client Success Manager to join our New York office and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising.

WHO WE ARE:

Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology provides human-like understanding of the content in the web, the highest level of brand safety in the industry and unmatched cookieless targeting capabilities.

We engage with the market on both demand and supply side to create, activate and launch high-quality advertising campaigns at scale. We are committed to creating a more beautiful, respectful and engaging way to do advertising.

If you are interested in joining one of the fastest growing companies in Europe and work on massive scalability challenges, this is the place for you.


KEY FIGURES

2014 · Founded by two ex-Googlers

2021 · Fundraising round of 40M€ & +10 countries & +230 Seedtaggers

2022 · Fundraising round of 250M€ + expansion into the U.S market

2023 · Expansion into 15 countries + 500 Seedtaggers

YOUR CHALLENGE:

By providing exceptional service from a customer's very first touch point through to activation and post-campaign analysis, Seedtag aims to provide a pain-free launch process, watchful stewardship, unparalleled insights during flight and a solutions-oriented analysis that optimizes toward client KPIsand outcomes. With thorough measurement and reporting to demonstrate the power of our platform including custom recommendations on how a client's strategy can evolve and improve, the Client Success Manager will become the trusted, consultative partner of brands and agencies looking to leverage cookie-less, privacy-first contextual solutions that drive measurable results.

Strategic Campaign Design:

Develop strategies, including upselling approaches, to enhance campaign performance (e.g., new products, channels, audience targeting)Be in contact with clients in the political field and indie agencies
Campaign Execution:
Initiate and implement client campaigns in alignment with agreed-upon timelines and budgets, collaborating with the Ad Operations team
Client Communication:
Respond to client inquiries promptly and coordinate internal responsesEnsure timely communication of any changes or issues affecting client campaigns
Performance Tracking and Metrics:
Track pod retention rate and campaign success metrics, aiming for >90% KPI attainmentAchieve Quarterly Incremental Revenue Goals for key accounts within the responsibility
Reporting and Insights:
Provide clients with regular campaign performance reports based on their preferences (e.g., weekly, monthly)Conduct post-campaign analysis within one week to identify areas for improvement
Issue Resolution and Escalation:
Monitor campaign performance regularly, making necessary adjustments in partnershipEscalate unresolved issues to senior management or Adops, summarizing problems and attempted solutions clearly
Team Collaboration:
Hold regular team meetings with stakeholders to discuss client accounts, share updates, and collaborate on strategies
Tool's Utilization:
Leverage internal tools (e.g., Salesforce, Slack, Jira) for efficient internal communication and task management
Customer Satisfaction:
Maintain a high customer satisfaction score by delivering professional and effective client services

YOU WILL SUCCEED IN THIS ROLE IF:

You have 3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internshipsYou understand key consumer trends with a focus on digital advertising, privacy and programmaticYou excel at building strong relationships with clients, with communication skills being one of your top attributesYou are proficient in English with excellent business writing skills in email and deck formatYou have an eye for design and can build visually appealing presentations from scratchYou have strong relationships at key agencies and clients

SEEDTAG BENEFITS:

Key moment to join Seedtag in terms of growth and opportunities

High-performance tier salary for excellent compensation

One Seedtag: Work for a month from any of our open offices with travel and stay paid if you're a top performer (think of Brazil, Mexico... )

Paid travels to our HQ in Madrid to work p2p with your squad members

Real flexible schedule to balance work and personal life

A harassment-free, supportive and safe environment to ensure the healthiest and friendliest professional experience fostering diversity at all levels

Optional company-paid English, French and/or Spanish courses

Access to learning opportunities (learning & development budget) and Odilo online academy, where you can learn as much as you want

We love what we do, but we also love having fun. We have many team activities you can join and enjoy with your colleagues


OUR DNA:

We are an AdTech family where innovative ideas and new ways to do things are welcome, we reject "that's the way it's always been done". In Seedtag you can find an energetic, fresh workplace, multicultural work environment where our members are from different countries from Europe, LATAM and so many more, where you will have the chance to impact directly on the company results. Seedtag DNA is unique from the very beginning, we celebrate and embrace diversity, also we want all our members (They, he or she) to feel at home, all of the human differences are welcome.


Want to be a Seedtagger? Then send us your CV, we are waiting for it

  • Client Success Manager

    4 weeks ago

    New York, New York, United States Vidmob Full time

    Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world's largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob's influence lies in its partnerships and...

  • Sr. Client Success Manager

    4 weeks ago

    New York, New York, United States Vidmob Full time

    Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world's largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob's influence lies in its partnerships and...

  • Customer Success Manager

    6 days ago

    New York, New York, United States Equativ Full time

    Role SummaryAs a Customer Success Manager at Equativ, you will play a critical role in ensuring the success and satisfaction of both agency and self-service clients. Your primary focus will be to drive customer adoption and usage of our deal curation platform, monitor and optimize deal performance, and provide proactive support to both self-service and...

  • Customer Success Manager

    6 days ago

    New York, New York, United States Connecteam Full time

    ​​Who Connecteam is:Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. With over 2.7B remotely workers across the globe, the challenges and capabilities for advancement are endless. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and...

  • Manager, Customer Success

    6 days ago

    New York, New York, United States Kustomer Full time

    About KustomerKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and...

  • Customer Success Manager

    6 days ago

    New York, New York, United States Memfault Full time

    As a member of our customer success team, you will have the unique opportunity to shape the go to market strategy, product, and culture at an early stage start up. You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our founders. We expect...

  • Customer Success Manager

    7 days ago

    New York, New York, United States Comcast Advertising Full time

    FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can...

  • Customer Success Manager

    6 days ago

    New York, New York, United States AB Tasty Full time

    AB Tasty ) is the customer experience optimization company rated as one of BuiltIn NYC's Best Places to Work (SMB). We help build the internet of the future by empowering brands to build better experiences using personalization, experimentation, recommendations, search, and the market's only emotions-based segmentation solution. Images, messages, page...

  • Associate SEO Success Manager

    6 days ago

    New York, New York, United States Botify Full time

    About BotifyBotify is a global and fast-growing, VC-backed, enterprise SaaS company with $82M in funding and over 350 employees across 7 markets: New York, Seattle, Paris, London, Tokyo, Sydney, and Singapore, with ambitious growth plans for 2024 and beyond.As the leader in organic search innovation, Botify is trusted by more than 500 of the world's most...

  • Customer Success Manager

    6 hours ago

    New York, New York, United States Catalyst Inc. Full time

    Company OverviewCatalyst is the world's most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase...

  • Customer Success Manager

    7 days ago

    New York, New York, United States Factored Quality Full time

    About Factored Quality:At Factored Quality, we're building one of the last missing pieces of modern commerce infrastructure: a platform for consumer brands to manage their quality control inspections.Factored Quality was started by a team of software engineers, data scientists, and supply chain managers - all focused on one goal: enable entrepreneurs to...

  • Brand Success Manager

    6 days ago

    New York, New York, United States Archive Full time

    Join Archive in our mission to change consumer behavior for the better. If you think humans buy too much stuff and throw too much away, then this problem is for you. We're starting with fashion and expanding from there. Archive is the leading technology platform for branded resale. The company works with more than 50 global brands including The North Face,...

  • Strategic Customer Success Manager

    7 days ago

    New York, New York, United States Kustomer Full time

    About KustomerKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and...

  • Director of Customer Success

    3 weeks ago

    New York, New York, United States VidMob Full time

    Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world's largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob's influence lies in its partnerships and...

  • Customer Success Manager

    6 days ago

    New York, New York, United States Smartly Full time

    Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?We're looking for a dynamic Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in...

  • Client Relationship Manager

    6 days ago

    New York, New York, United States Cognizant Technology Solutions Full time

    Client Relationship Manager - InsuranceLocation: New JerseyAbout CognizantCognizant is one of the world's leading professional services companies, helping clients become data-enabled and data-driven in the digital era. Our industry-based, consultative approach helps companies evolve into modern businesses. By leading clients in using technologies crucial to...

  • Vice President, Customer Success

    6 days ago

    New York, New York, United States Kargo Full time

    Kargo unites the world's leading brands, retailers and premium publishers across screens using innovative technology and advanced creative ad formats. At Kargo, we're all about bringing together the best of the best with a spark of creativity to stand out from the crowd. The same is true for our employees. What makes Kargo and each Kargo team member...

  • Customer Success Operations Manager

    3 weeks ago

    New York, New York, United States Contentsquare Full time

    About the Opportunity:The mission of the Customer Success Operations team is to align customer success strategy to its execution. This person will serve as a business partner and direct theater support for Mid-Market Customer Success to drive critical business insights and fundamentally improve process execution. As an entrepreneurial, organized and...

  • Private Client Sales Managers

    1 month ago

    New York, New York, United States myGemma Full time

    Private Client Sales ManagersmyGemma is on the lookout for Private Client Sales Managers to join our New York sales team.About the role:If you love luxury goods and relationship building and have an extensive client base of luxury this position could be for youWe are looking for people to generate private shopping appointments and events in myGemma's new...

  • Customer Success Manager Enterprise

    6 days ago

    New York, New York, United States Ramp Full time

    About Ramp Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier...