Technical Trainer

1 month ago

New York, New York, United States DP Full time

About Us:

DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer.

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It's no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you're willing to define new rules, change systems and lives, come join us at DailyPay.

The Role:

We're looking for a Technical Trainer who will make it their mission to drive the effectiveness and efficiency of our Technical Implementation team, specifically to prepare employees to accomplish job results by planning, conducting, and evaluating technical training. This is an ideal opportunity for a technical coach who excels in presentation skills, written communication, training, training management, and technical information and leadership.

The Technical Trainer role will give you excellent ownership and exposure to working with other departments within DailyPay such as Sales, Marketing, Customer Success, and Operations.

You will be creating and delivering technical curriculum to our Technical Implementation Consultants, who are crucial to our Partners' and Customers' experience with the DailyPay Platform. Our Technical Implementation consultants lead product configuration and systems integration to ensure a successful launch of the DailyPay platform. In addition, you will own systems and tech stack training for our internal audiences as it relates to new systems and rollouts.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

  • You'll join a growing team, reporting to the Senior Manager of Revenue Training.
  • You'll bring in subject matter expertise in technical training while continuously improving your knowledge of DailyPay's product and offerings.
  • Deliver instructor-led training to educate individuals on our product.
  • Acquire product and field knowledge continually in order to facilitate best practices and product knowledge.
  • Test new and updated ways to facilitate the delivery of your content to meet the needs of the learners.
  • Collaborate with fellow team members and other internal departments to ensure accurate, effective, and timely training content.

What You Bring to The Team:

  • 2+ years experience creating & delivering technical training
  • Knowledge of SaaS technologies such as Boomi, Salesforce, sFTP, Metabase
  • Ability to anticipate and solve practical problems and resolve issues
  • Ability to write reports, business correspondence and develop course curriculum
  • Excellent written and verbal communication skills
  • Excellent presentation and facilitation skills
  • Detail-oriented, well organized

What We Offer:

  • Competitive compensation
  • Opportunity for equity ownership
  • Exceptional health, vision, and dental care
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited books from Amazon
  • Unlimited PTO
  • 401K with company match

No sponsorship is available for this position

DailyPay does not accept and will not review unsolicited resumes from search firms.

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.

We welcome people of all backgrounds to join us on our mission*. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to All requests for accommodation will be addressed as confidentially as practicable.

*DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

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