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Large Loss Property Adjuster – Field Estimating

4 months ago

Detroit, Michigan, United States AllState Full time

412983BR

Auto req ID:

412983BR

Company:

AllState

Job Code:

Risk Management

Job Description:

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You'll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For more than 89 years we've thrived by staying a step ahead of whatever's coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don't follow the trends. We set them.

A day in the life of a Large Loss Field Property Adjuster, and what it takes to do the job

As a Large Loss Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims.

Please note that this role requires residency within 50 miles of the Metro Detroit area with a preference for residency in Wyandotte, Taylor, Brownstown Township, South Gate or Allen Park.

Daily travel within a 2 hour driving radius will be required.

You'll wear a few hats that will require a level of experience:

  • The Customer Service Expert –you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
  • The Investigator – you'll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
  • The Effective Communicator – you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
  • The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
  • The Problem Solver –you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
  • The Recorder – you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Position Title:

Large Loss Property Adjuster – Field Estimating - Detroit, MI

Job Category:

Claims

Minimum Education Required:

High School/GED

City*:

Detroit

Additional Qualifications/Responsibilities:

Preferred Qualifications:

  • Previous experience as a Large Loss Outside Adjuster or working specifically within fire and water restoration for about 4 years is highly desired.
  • Prior experience in construction, building, knowledge of construction methods, materials is highly desirable.
  • Proficiency in using Xactimate or other relevant software for estimating preferred.
  • Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
  • Excellent communication and interpersonal skills to provide exceptional customer service.
  • Ability to travel to customers' homes and handle virtual claims countrywide effectively.
  • Detail-oriented and organized, with a focus on delivering high-quality work.
  • Residency within the posted location is mandatory for this role.
  • Valid driver's license and willingness to travel as part of the job requirements.
  • Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on either a one to two-story roof (requirement varies by location, please reach out to your recruiter for more details).

Company Car:

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Sign-On Bonus:

You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Notice of Licensing Requirement:

  • As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
  • If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

State*:

Michigan