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Claim Representative Trainee Workers Compensation
4 months ago
Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the top property casualty insurers in the industry for over 160 years.
Join us to explore a culture founded on innovation and thriving on collaboration. Imagine truly enjoying what you do and where you do it.
What Is in It for You?
- Health Insurance: Employees and their eligible family members are covered from day one of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to 5% of eligible pay. Enroll in the Paying it Forward Savings Program if you have student loan debt.
- Paid Time Off: Begin your career at Travelers with a minimum of 20 days of Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: Empowering tools, discounts, and resources help you achieve your wellness goals. Access free professional counseling services through our mental health program.
- Volunteer Encouragement: Travelers supports community involvement through a Matching Gift and Volunteer Rewards program.
Employment Practices
Travelers is an equal opportunity employer. We aim to deliver exceptional products and services by building a workforce that mirrors the diverse customers and communities we serve. We are dedicated to attracting, retaining, and nurturing the diverse talent of all our employees in an inclusive workplace that promotes belonging.
In line with local regulations, candidates applying for roles in Colorado are not obligated to disclose educational attendance dates.
If you have specific queries about the physical requirements of this role, please reach out to us.
Travelers reserves the right to fill this position at a level different from what is mentioned in this post.
Join Travelers - Workers Compensation Claim Professional Trainee
Who Are We?
Travelers' Claim Organization is crucial to our business. By providing assurance during challenging times, the Travelers Workers Compensation Claim team partners with our business insurance clients to facilitate the return of their injured employees to work when medically appropriate.
As a Workers Compensation Claim Professional Trainee, you'll manage all aspects of workers compensation claims. Acquire the necessary technical skills for quality claim handling, from investigation to resolution on losses of lesser complexity. Participate in claim handling throughout the claim life cycle.
What Will You Do?
- Complete virtual, classroom, and on-the-job training preparing employees for their roles. Progression to the next level position necessitates successful completion of an internal training program.
- Handle all facets of Workers Compensation claims, including investigations, reserves, and various claim-related decisions under supervision.
- Communicate claim status to relevant parties, such as business customers, injured employees, medical providers, and legal counsel.
- Investigate, develop, and evaluate action plans for claim resolution, with a focus on determining claim compensability under Workers Compensation.
- Prioritize and manage a Workers Compensation claim inventory effectively, including documentation and completion of time-sensitive letters and state forms.
- Participate in Telephonic and/or onsite File Reviews.
- Obtain and maintain relevant Insurance License(s) to meet state and Travelers' requirements within three months of starting.
- Undertake any other duties as assigned.
What Will Our Ideal Candidate Have?
- Bachelor's Degree or a minimum of 2 years of work or customer service-related experience.
- Ability to work in a high-volume, fast-paced environment while managing multiple priorities amid ambiguity.
- Strong analytical thinking and problem-solving skills to achieve optimal claim outcomes.
- Ownership and management of all assigned tasks with attention to detail.
- Excellent communication skills both verbally and in writing.
- Independence and teamwork ability.
What is a Must Have?
- High School Diploma or GED
- One year of customer service experience OR Bachelor's Degree.
