Workers Compensation Claim Professional Trainee
2 weeks ago
At Travelers Insurance, we are seeking a highly motivated and detail-oriented Workers Compensation Claim Professional Trainee to join our team. As a key member of our Claims Organization, you will play a critical role in helping our customers and their injured employees return to work as soon as medically appropriate.
Key Responsibilities:- Handle all aspects of a Workers Compensation claim, including investigating, evaluating, negotiating, and resolving claims on losses of lesser value and complexity.
- Develop the technical skills needed for quality claim handling, including reviewing information from multiple sources and using analytical thinking and problem-solving skills to accurately achieve optimal claim outcomes.
- Communicate and apprise all parties regarding claim status, including our business customers, injured employees, medical providers, and legal counsel.
- Investigate, develop, and evaluate action plans for claim resolution, assessing coverage and determining if a claim is compensable under Workers Compensation.
- Achieve a positive result by returning an injured party to work when appropriate, coordinating medical treatment in collaboration with internal or external resources.
- Bachelor's Degree or a minimum of 2 years of work or customer service-related experience.
- Ability to work in a high volume, fast-paced environment managing multiple priorities while facing ambiguity.
- Able to review information from multiple sources and use analytical thinking and problem-solving skills to accurately achieve optimal claim outcomes.
- Ability to own and manage all assigned tasks.
- Provide excellent customer experience by communicating effectively, verbally and written.
- Able to work independently and in a team environment.
- Strong attention to detail.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A comprehensive wellness program.
- A matching gift and volunteer rewards program.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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