Workers Compensation Claim Professional Trainee

2 weeks ago


Alpharetta, United States Travelers Insurance Full time
Job Title: Workers Compensation Claim Professional Trainee

At Travelers Insurance, we are seeking a highly motivated and detail-oriented Workers Compensation Claim Professional Trainee to join our team. As a key member of our Claims Organization, you will play a critical role in helping our customers and their injured employees return to work as soon as medically appropriate.

Key Responsibilities:
  • Handle all aspects of a Workers Compensation claim, including investigating, evaluating, negotiating, and resolving claims on losses of lesser value and complexity.
  • Develop the technical skills needed for quality claim handling, including reviewing information from multiple sources and using analytical thinking and problem-solving skills to accurately achieve optimal claim outcomes.
  • Communicate and apprise all parties regarding claim status, including our business customers, injured employees, medical providers, and legal counsel.
  • Investigate, develop, and evaluate action plans for claim resolution, assessing coverage and determining if a claim is compensable under Workers Compensation.
  • Achieve a positive result by returning an injured party to work when appropriate, coordinating medical treatment in collaboration with internal or external resources.
Requirements:
  • Bachelor's Degree or a minimum of 2 years of work or customer service-related experience.
  • Ability to work in a high volume, fast-paced environment managing multiple priorities while facing ambiguity.
  • Able to review information from multiple sources and use analytical thinking and problem-solving skills to accurately achieve optimal claim outcomes.
  • Ability to own and manage all assigned tasks.
  • Provide excellent customer experience by communicating effectively, verbally and written.
  • Able to work independently and in a team environment.
  • Strong attention to detail.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive wellness program.
  • A matching gift and volunteer rewards program.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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