Claim Representative Trainee Outside Property

4 weeks ago


Alpharetta GA USA, United States Travelers Insurance Full time
Job Title: Claim Representative Trainee Outside Property

Travelers Insurance is seeking a highly motivated and detail-oriented Claim Representative Trainee to join our team. As a Claim Representative Trainee, you will be responsible for investigating, evaluating, and resolving claims related to property damage.

Key Responsibilities:

  • Investigate and evaluate claims to determine coverage and damages
  • Establish accurate scope of damages for building and contents losses
  • Utilize innovative technologies to streamline the claims process
  • Negotiate and convey claim settlements within authority limits
  • Write denial letters, Reservation of Rights, and other complex correspondence
  • Assess extent of damages and manage damages through proper usage of cost evaluation tools
  • Meet all quality standards and expectations in accordance with the Knowledge Guides
  • Manage file inventory to ensure timely resolution of cases
  • Handle files in compliance with state regulations, where applicable
  • Provide excellent customer service to meet the needs of the insured, agent, and all other internal and external customers/business partners

Requirements:

  • Bachelor's Degree preferred or a minimum of two years of work or customer service related experience
  • Demonstrated ownership attitude and customer centric response to all assigned tasks
  • Verbal and written communication skills
  • Attention to detail ensuring accuracy
  • Ability to work in a high volume, fast-paced environment managing multiple priorities
  • Analytical Thinking
  • Judgment/Decision Making
  • Valid passport preferred

What We Offer:

  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs

Travelers is an equal opportunity employer.



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