Workers Compensation Claim Professional Trainee

10 hours ago


Alpharetta, United States Travelers Insurance Full time
Job Summary

Travelers Insurance is seeking a Workers Compensation Claim Professional Trainee to join our team. As a Workers Compensation Claim Professional Trainee, you will be responsible for handling all aspects of workers compensation claims, including investigating, evaluating, negotiating, and resolving claims on losses of lesser value and complexity.

Key Responsibilities
  • Complete virtual, classroom, and on-the-job training to develop the technical skills needed for quality claim handling.
  • Handle all aspects of a workers compensation claim, including completing investigations, setting accurate reserves, and making various claim-related decisions under direct supervision.
  • Communicate and apprise all parties regarding claim status, including business customers, injured employees, medical providers, and legal counsel.
  • Investigate, develop, and evaluate action plans for claim resolution, assessing coverage and determining if a claim is compensable under workers compensation.
  • Achieve a positive result by returning an injured party to work when appropriate, coordinating medical treatment in collaboration with internal or external resources.
  • Effectively prioritize and manage a workers compensation claim inventory, including filing and diary systems, document plans of action, and complete time-sensitive required letters and state forms.
  • Participate in telephonic and/or onsite file reviews.
  • Acquire and maintain relevant insurance licenses to comply with state and Travelers' requirements within three months of starting the job.
Requirements
  • Bachelor's degree or a minimum of 2 years of work or customer service-related experience.
  • Ability to work in a high volume, fast-paced environment managing multiple priorities while facing ambiguity.
  • Able to review information from multiple sources and use analytical thinking and problem-solving skills to accurately achieve optimal claim outcomes and determine appropriate next steps.
  • Ability to own and manage all assigned tasks.
  • Provide excellent customer experience by communicating effectively, verbally and written.
  • Able to work independently and in a team environment.
  • Strong attention to detail.
What We Offer
  • Health insurance for employees and their eligible family members.
  • Retirement plan with company matching.
  • Paid time off and nine paid company holidays.
  • Wellness program with tools, discounts, and resources to support your daily life needs.
  • Volunteer encouragement with a matching gift and volunteer rewards program.


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