Case Management Associate

Description:

SUMMARY OF THE ORGANIZATION
LA Family Housing is a leading homeless service provider and affordable housing developer in Los Angeles. We believe that housing is a human right, and we are invested in driving forward the innovative solutions we know are effective in ending homelessness. With nearly 40 years of experience, we know what works: an individualized approach that combines a continuum of housing options enriched with supportive services. In 2021, we connected nearly 12,000 people with housing resources and supportive services every year. We also own or co-own 30 interim, affordable, and supportive housing properties and have over 700 additional units of permanent supportive housing in our pipeline.
Our community-based approach allows us to influence how homelessness is addressed in Los Angeles and nationwide. We take tremendous pride in positioning our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. From presenting at national conferences to facilitating service collaboration among providers in other regions, we equip our industry to effectively respond to homelessness and ultimately move more people home. Join this incredible team of changemakers and start making a difference in people's lives today at LA Family Housing
SUMMARY OF RESPONSIBILITIES
The Housing Stabilizer will provide intensive, home and community-based case management services to our medium to high acuity households transitioning out of homelessness. Utilizing best practices, the Housing Stabilizer will be responsible intensive case management, assessments, goal, and service planning, linking to resources, and crisis intervention for a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. This position is a collaborative role in partnership with local community-based organizations and other service providers to work with clients to assess housing stability, provide stabilization services, and coordinate multiple services to meet each client's specific needs related to housing, health, mental health, and income.
SPECIFIC DUTIES

• Engage and develop rapport with households transitioning out of homelessness by utilizing Trauma-Informed Care, Harm Reduction, and Housing First principles

• Provide intensive case management services, including but not limited to, independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, and linkage to community providers for substance use, primary and mental health care to increase housing stability

• In collaboration with clients, ensure clients have a current and comprehensive biopsychosocial assessment, to create individualized goal plans. Review and update quarterly and upon completion of goals
Revised 04/2023 Page 2 of 4
The above statements are intended to describe the general nature and level of work performed. They are not intended to be an
exhaustive list of all responsibilities, duties, and skills required of personnel in this classification.

• Dignity
• Perseverance
• Collaboration
• Leadership

• Maintain accurate and current client files with all required documents and data in agency records and electronic databases

• Adhere to documentation standards set forth by the program contract and LA Family Housing policies

• Provide crisis prevention, crisis intervention, safety planning, and de-escalation supports to households

• Advocate on behalf of clients to address issues and barriers between landlords and participants

• Assist with referrals and linkage to eviction prevention and fair housing resources

• Attend mandatory trainings, seek out learning opportunities for continued education, stay up-to-date on best practices in participant care and ending homelessness

• Participate in the agency's internship program and provide mentoring/coaching to new team members as needed

• Participate in case conferences, staff meetings, and community meetings as required

• Perform additional tasks, projects, and responsibilities as assigned by the supervisor
DHS ICMS SCATTERED or LAHSA-SPECIFIC DUTIES:

• Provide field-based stabilization services, which will require traveling around LA County to other agencies, providers and resources to provide support to clients

• Assist participants with high acuity needs by connecting them to additional resources, such as Project-Based Supportive Housing (PSH) units
DHS ICMS PROJECT-BASED BUILDING-SPECIFIC DUTIES:

• Work collaboratively with Property Management, Resident Advocates, onsite Co-Located Staff, and community agencies to provide supportive services, including active participation in tenant meetings

• Organize and facilitate building-wide events for tenants, such as Thanksgiving Dinner, Financial Literacy classes, Fourth of July BBQ, etc.
ACCOUNTABILITY AND REVIEW
Position reports to: Housing Stabilization Manager
Performance review: Annual
DIRECT REPORTS
Number of employees receiving work direction: Zero (0)
Position titles reporting to position: Zero (0)
MINIMUM QUALIFICATIONS
KNOWLEDGE AND SKILLS

• Knowledgeable of issues faced by program participants, including health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal matters

• Familiarity with best practices in homeless services, such as Housing First, Harm Reduction, Motivational Interviewing, Strengths-Based Case Management, and Trauma-Informed Care is preferred
Revised 04/2023 Page 3 of 4
The above statements are intended to describe the general nature and level of work performed. They are not intended to be an
exhaustive list of all responsibilities, duties, and skills required of personnel in this classification.

• Dignity
• Perseverance
• Collaboration
• Leadership

• Ability to engage with persons experiencing homelessness with empathy and non-judgmental attitude

• High tolerance and understanding for individuals presenting with mental health, substance use, and physical health needs

• Flexible with the ability to adapt and thrive in fast-paced and challenging environments, working across various settings including office, home, and field

• Strong advocacy, conflict resolution, and time management skills

• Proficient in electronic data entry, with the ability to prioritize roles, tasks, and deliverables, and possess creative and solution-focused problem-solving skills

• Excellent written and verbal communication skills, ability to build relationships and network, and work both independently and in a team

• Bilingual proficiency in Spanish/English is preferred but not required

• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software
OTHER

• Ability to work a 9/80 work schedule

• Ability to work a flexible work schedule, including evenings and weekends as needed

• Obtain and maintain CPR/First Aid Certification

• Ability to pass post-offer Tuberculosis (TB) clearances

• Regular and prompt attendance in the office is required at all times

• Travel is a regular duty for this position and is required 70% of the time

• Drives personal vehicle in and around Los Angeles County or drives agency vehicles periodically to transport clients, worksites and other locations is required

• Must have and maintain a valid California Driver's License and auto insurance in good standing

• Maintain and execute confidential information according to HIPAA standards

• Respond in a timely manner in all aspects of communication with team members, participants, and partners
EDUCATION AND EXPERIENCE

• At least one (1) year of work history and relevant transferrable skills
EMPLOYMENT CLASSIFICATION
FLSA STATUS: Non-Exempt
PAYROLL STATUS: Hourly
WORK SCHEDULE: Full-Time
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances, and/or not be attentive to
Revised 04/2023 Page 4 of 4
The above statements are intended to describe the general nature and level of work performed. They are not intended to be an
exhaustive list of all responsibilities, duties, and skills required of personnel in this classification.

• Dignity
• Perseverance
• Collaboration
• Leadership
personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care.
The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations Employee is required to:
Walk and climb stairs; Handle, finger, grasp, and feel objects and equipment; Reach with hands and arms; Communicate, receive, and exchange ideas and information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Los Angeles County and periodically transport clients; Be able to enter various buildings that may require climbing stairs; Be subjected to outside environmental

Skills:

customer service oriented, social service, case management, care coordination, care management, Multi tasking, data management, patient care, data entry

Top Skills Details:

customer service oriented,social service,case management,care coordination,care management

Additional Skills & Qualifications:

At least one (1) year of work history and relevant transferrable skills

Proficiency in Microsoft Suite programs, strong assessment skills, risk assessment capabilities, and the ability to make mandated reports.
Experience working with individuals facing severe mental illness, substance use, and chronic medical conditions is important. Customer service, retail, or phone technical support experience can be beneficial.
Personal Qualities:

Patience and Resilience: High tolerance for challenging behaviors and the ability to de-escalate situations.
Sensitivity and Passion: Sensitivity to trauma and participant experiences, alignment with the organization's mission and goals, and a passion for the work.
Organizational Skills: Strong organizational skills and the ability to manage multiple tasks effectively.

Education and Experience: A college degree in a related discipline or direct experience in a medical or social work setting is required. At least one year of experience working with a similar population is necessary.

Experience Level:

Entry Level

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