Customer Retention Marketing Manager

2 months ago


Remote, Oregon, United States Bitwarden Full time

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts.

As our customer retention marketing manager, you will build successful customer onboarding experiences and journeys, lead customer programs that drive advocacy, loyalty, and retention. Collaborating closely with customer success engagement, sales, and growth teams, you will help identify successful customer use cases and stories across segments, industries, and products.

RESPONSIBILITIES

  • Onboarding and retention at scale
  • Design and implement customer programs including customer events, advisory boards, loyalty programs, speaking opportunities, thought leadership, and digital content.
  • Build, develop and nurture marketing relationships with Bitwarden customers across segments, industries, and products.
  • Partner with customer success engagement team to build onboarding programs and materials.
  • Partner with the sales team to build a pipeline of referenceable customers globally.
  • Foster relationships with stand-out customer accounts to capture impactful stories for use by marketing (case studies, testimonials, media interviews and quotes, video and more)
  • Work closely with the growth team to optimize current campaigns (12 month journey, user onboarding, and more)

WHAT YOU BRING TO BITWARDEN

  • Minimum 5 years of customer marketing or customer retention marketing experience at high growth B2B technology companies. Being a part of a product led growth company is a plus
  • Possess strong communication skills with a deep understanding of customer behavior
  • Ability to build and maintain strong customer engagement across the customer lifecycle
  • Understand how your programs lead to customer retention, referrals, and adoption – how to measure and analyze the effectiveness of these programs
  • Passionate about writing, editing, and proofreading with a strong attention to detail
  • Working familiarity with HubSpot or similar CRM system
  • Experience architecting and executing holistic retention strategies across the customer lifecycle
  • Exceptional communication and interpersonal skills, with the ability to collaborate and drive consensus across multiple teams and functions
  • Entrepreneurial spirit with the ability to work through ambiguity and infuse strategic thinking across levels

WHAT TO EXPECT IN THE INTERVIEW PROCESS

Selected candidates will be invited to schedule a 30-minute screening call and then progress through the following stages:

  • Interview with Senior Director of Marketing
  • Interview with Chief Customer Officer
  • Interview with CEO
  • References

A FEW REASONS TO WORK WITH US

  • Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world's largest organizations.
  • Become an expert. You'll get immersed in the prominent technology markets of security and open source software.
  • We are dedicated to building an incredible team. Work remotely with motivated and innovative team members and take part in productive and fun meetups.
  • Learn and grow. Take on new challenges with the support of your team.

A note to outside sourcers: we do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations and request to be removed from all such contact lists.



  • Remote, Oregon, United States Zesty Paws Full time

    A bit about Health & Happiness GroupAt Health & Happiness, our vision is focused on premium nutrition and lifetime wellness; to inspire and achieve this vision we bring together seven international brands as we strive to make people around the world healthier and happier. We have established market positions in more than 15 countries in Asia-Pacific, Europe,...


  • Remote, Oregon, United States Elation Health Full time

    Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we've been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.As a Customer Retention Manager at Elation Health, you will...


  • Remote, Oregon, United States LeanTaaS Full time

    We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 180 health systems and over 1,000 hospitals and centers across 49 states rely on our award-winning products to increase patient access, decrease...


  • Remote, Oregon, United States Proof (proofserve) Full time

    About Proof TechnologyAt Proof Technology, our ProofTM marketplace delivers to the legal industry a unique, single platform that directly connects law firms, attorneys, and pro se parties with process servers. This platform handles the physical delivery and e-filing of legal documents. ProofTM integrates machine learning to "read" court documents and...


  • Remote, Oregon, United States Intuition Machines Full time

    DescriptionIntuition Machines uses AI/ML to build enterprise security products. We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world. You are probably familiar with our best-known product, the hCaptcha security suite. Our approach is simple: low overhead, small teams, and rapid iteration.As a...


  • Remote, Oregon, United States Articulate Full time

    Our Enterprise Customer Success Managers (ENT CSM) work with our customers post sale to ensure they get maximum value from their investment in Articulate. The ENT CSM will own a book of accounts within our Enterprise market segment and build and expand relationships with these customers post-sale. The ENT CSM will be responsible for onboarding, driving...


  • Remote, Oregon, United States StockX Full time

    Help empower our global customers to connect to culture through their passions.About the teamAt StockX, our mission is to be the leading global marketplace for trading and consuming goods of the current culture. The Customer Experience and Insights (CXI) team is at the center of this mission and we aim to foster a culture of data-driven customer centricity...


  • Remote, Oregon, United States Milepost Consulting Full time

    POSITION DESCRIPTIONThe Sales & Marketing Manager will facilitate, organize, and manage all sales and marketing activities across the company to drive business growth. This role requires a dynamic individual with a proven track record in sales and marketing, excellent communication and leadership skills, and the ability to work collaboratively across...

  • Sr. Marketing Analyst

    2 months ago


    Remote, Oregon, United States Power Digital Marketing Full time

    Who We Are:We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision...


  • Remote, Oregon, United States Timescale Full time

    Timescale is the creator of TimescaleDB, the industry-leading relational database for time-series. Tens of thousands of organizations trust TimescaleDB today with their mission-critical time-series applications. The company is dedicated to serving software developers and businesses worldwide, enabling them to build exceptional data-driven products that...


  • Remote, Oregon, United States Cloudflare Full time

    About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue...


  • Remote, Oregon, United States Talkable Full time

    Drive success for top e-commerce brands with our state-of-the-art referral marketing technologies.Talkable, a pioneer in Referral Marketing for e-commerce, has been empowering brands like American Eagle, Ralph Lauren, SwimOutlet, Alo, Crate and Barrel, and Peet's Coffee & Tea since 2010. Our remote team is based across the US and Europe, delivering superior...


  • Remote, Oregon, United States Secure Code Warrior Full time

    Our mission at Secure Code Warrior is to make the digital world safer by helping companies secure their software through developer-driven security. In a nutshell, Secure Code Warrior gives developers the skills to write secure code. Our learning platform is the most effective secure coding solution because it uses agile learning methods for developers to...


  • Remote, Oregon, United States RateGain Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to join our team at RateGain, a leading provider of ad tech services. As a Senior Product Manager, you will play a critical role in driving the development of reporting, analytics, and optimization for our media products, focusing on key areas for feature development and driving growth of...


  • Remote, Oregon, United States RxBenefits, Inc. Full time

    Job OverviewDemand Generation SpecialistRxBenefits, Inc. is in search of a remote Demand Generation Specialist who merges technical expertise, innovative thinking, data analysis, and a results-oriented mindset to implement B2B marketing initiatives that foster our organization's growth. Reporting to the Demand Generation Manager, this role will oversee the...


  • Remote, Oregon, United States Apollo Full time

    is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these...


  • Remote, Oregon, United States Seamless Full time

    The Opportunity:As a Senior Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI's accounts in our Strategic business segment. The Strategic CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime...


  • Remote, Oregon, United States Litmus Full time

    Who is Litmus?Litmus's email creation, testing, analytics, and personalization platform empowers marketers, designers, and agencies to confidently deliver quality, brand-aligned communications that delight and engage consumers. Over the last 15+ years, we've built a reputation as thought leaders and one of the most trusted solutions in the industry, and it...


  • Remote, Oregon, United States PointClickCare Full time

    For more than 20 years, PointClickCare has been the backbone of senior care. We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. With Collective Medical & Audacious Inquiry, we've become the most expansive,...


  • Remote, Oregon, United States EasyLlama Full time

    EasyLlama is revolutionizing the compliance solutions landscape with its suite of modern, interactive, and engaging products. We're leaving behind the outdated, costly, and uninspiring methods of compliance and embracing innovation to create safer, more positive, and inclusive workplaces. Our mobile-friendly platform meet employees where they are, fostering...