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Coordinator, Intake

4 months ago

St Louis, Missouri, United States Archdiocese of St. Louis Full time
Job Summary

Intake Coordinator

REPORTS TO:
Community Clinical Director

OUR MISSION


The mission of Queen of Peace Center is to provide family-centered care for women with substance-use disorders, their families, and at-risk youth through treatment, prevention and education and housing.


As demonstrated by the life of Jesus Christ, Queen of Peace Center works to build a future of peace for families.


POSITION DESCRIPTION


The Intake Coordinator is responsible for providing a client centered, welcoming and compassionate environment for clients seeking admission to Queen of Peace Center.

This individual is responsible for answering phone calls, providing information about agency services, availability and community resources and accurately registering new clients into the EHR and state billing system.

The Coordinator assists the clients during the intake process, working with multiple departments to ensure the process flows smoothly, all information necessary for registration and annual review is captured and thoroughly and accurately documented and clients are smoothly linked to their treatment providers.

Job Responsibilities

  • Responsible for assisting in the delivery of services to clients according to approved policies and procedures meeting DMH, CSTAR and COA standards.
  • Maintain clients' charts, records and files in accordance with COA, DMH and CSTAR standards.
  • Work as a team player in the pre-admission process, including assisting in the collection of all data to be processed and finalized during the admission process.
  • Serve as a liaison between clinical staff and clients during the intake process.
  • Schedule client appointments as needed
  • Answer incoming phone calls and return voicemails same day as they are received, providing information
  • Verify and document all appropriate information into the EHR system and state system as directed.
  • Maintain accurate census information in billing system and document wait list in state system as directed.
  • Assist in communicating with outside agencies, such as treatment centers, AA, Catholic Charities' agencies and other resources to meet client needs via telephone, email and in person.
  • Pursue continuing professional development, join appropriate professional groups, and attend pertinent meetings.
  • Provide information about provider services,
  • Perform other duties as assigned within the scope of the position.
  • Some evenings and weekends may be required.

CORE COMPETENCIES

  • Sincere dedication to the mission of the Queen of Peace Center
  • Highly skilled in developing interpersonal relationships in a highly professional manner
  • Experience in working effectively and respectfully with people from many different backgrounds
  • Proficiency in Microsoft windows and Outlook
  • Creative and proactive problem solver
  • Superb oral and written communication skills
Job Requirements

  • High school diploma required
  • Experience working in an EHR preferred
  • Experience in working in a behavioral healthcare environment preferred
Queen of Peace Center is an Equal Opportunity Employer.

Job Type:
Full-time

Pay:
From $17.00 per hour

Benefits:

  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Healthcare setting:

  • Inpatient
  • Outpatient

Medical specialties:

  • Addiction Medicine

Schedule:
-8 hour shift

  • Day shift
  • Monday to Friday
Report job

Catholic Charities of St.

Louis does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities.

Catholic Charities of St. Louis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.

Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening.

The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination.

Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.