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User Experience Researcher I

4 months ago

Remote, Oregon, United States Skillsoft Full time

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.


OVERVIEW:

As a User Experience Researcher at Skillsoft, you'll have the chance to lead research activities supporting the development of innovative, user-friendly, best-in-class learning products. You will become a user-centric voice within our UX team's insights-driven culture and play a key role in leading and inspiring teams to create future iterations of our next-generation learning platform, Percipio.

We are looking for an individual with excellent communication skills who is detail-oriented and diligent, can work independently, and has a track record of discovering insightful data to help solve real customer and business problems.

This is a unique opportunity to join a well-established company that is transitioning to design thinking utilizing lean methodology and cloud-based products. We have an entrepreneurial spirit and offer a start-up mentality with the stability of a mature company.

This is a remote, US-based role (Eastern Time Zone)

RESPONSIBILITIES:

  • Work with product managers, designers, engineers, and other researchers to prioritize research opportunities (both qualitative and quantitative) in a fast-paced, rapidly changing environment.
  • Collect and analyze user behavior by leading usability testing and customer discovery studies, surveys, field studies, experiments, etc.
  • Synthesize findings, recommendations, and create detailed reports based on user research.
  • Work with product teams to identify metrics for user experience and track the impact of product changes on these metrics.
  • Understand and incorporate technical and business requirements into research.
  • Help drive change by evangelizing research findings to diverse audiences through written reports and oral presentations. This may include creating highlight videos/screenshots.
  • Use research findings to help Skillsoft make better decisions about what to work on, how to prioritize features, and how to become a listening organization.
  • Help promote the user experience research practice within Skillsoft by mentoring and educating designers, product colleagues, and others.

SKILLS & QUALIFICATIONS:

  • 2+ years' experience conducting hands-on user research in a product environment.
  • Detail-oriented, with experience planning, executing, and analyzing qualitative research projects including recruitment, facilitation, synthesis, and presentation.
  • Excellent communication, interpersonal, collaboration and negotiation skills; can communicate complex research concisely and effectively to product stakeholders.
  • Can work independently, prioritize time between multiple projects, and be flexible by adapting to changing schedules and different projects.
  • Understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
  • Familiarity with survey software such as Qualtrics, SurveyMonkey or Typeform; experience with relevant project management tools such as JIRA, Confluence, Asana, etc. is a plus.
  • Familiarity with basic graphic and video editing tools preferred.
  • Interest in technology products and how they are designed, exploring recent technology trends, and adopting new tools, software, and equipment.
  • Must be authorized to work in the U.S.
  • BA/BS degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, or other field emphasizing human behavior.

Target base salary range for this job requisition is anticipated to be $76,000 to $95,000 annualized.

We also offer participation in the Company Bonus Program and full benefits. The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

OUR VALUES:

WE ARE PASSIONATELY COMMITTED TO LEADERSHIP, LEARNING, AND SUCCESS. WE EMBRACE EVERY OPPORTUNITY TO SERVE OUR CUSTOMERS AND EACH OTHER AS:

  • ONE TEAM
  • OPEN AND RESPECTFUL
  • CURIOUS
  • READY
  • TRUE
MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.