Surveillance Agent I
4 weeks ago
Description
Job OverviewThe Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.
PurposeOur genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value SystemOur enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And ResponsibilitiesConducts yourself in accordance with WCH Gaming purpose, expectation guide, and department proceduresTrains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
Observes, documents, records, and reports regulatory or procedural violations
Actively monitors casino and property activity and report findings
Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
Accurately completes routine video reviews, reports, log entries, video reviews, and all other functions
Monitors specific processes to ensure compliance with cash handling regulations and procedures
Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
Maintains security of designated areas and the confidentiality of all relevant information
Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
Conducts special observations as directed by department management
Assists with investigations when instructed by Director of Surveillance or the Surveillance Management team
Performs other duties as assigned or directed
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
One (1) year of related experience cash operations, CCTV, security, loss prevention, or investigations– required
One (1) year of casino gaming, or casino cash operations experience - preferred
Report writing; a report writing assignment will be administered prior to any interview
Demonstrated ability to communicate effectively both verbally and in writing
Must possess a high level of maturity with the ability to self-manage
Due to the dynamic nature of this position, job duties and responsibilities can change without notice
Willing to work odd and irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Online applications are accepted at For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.
Source: Hospitality Online
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