Senior Manager, Central Revenue Management
1 month ago
Hyatt seeks an enthusiastic Senior Manager for our Central Revenue Management portfolio, where you'll collaborate closely with the broader team in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We're proud to offer exceptional corporate benefits which include:
•Annual allotment of free hotel stays at Hyatt hotels globally
•Flexible work schedules
•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
•Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
The Senior Manager with Central Revenue Management will oversee the team of CRMs and Analysts. They will assist the team to successfully achieve RevPAR, RGI, and Budget through the leadership of the CRMs and Analysts under their care. They will also continue to manage a portfolio of properties that have opted into the CRM service. This person will work with the senior leadership team to gather data and conduct an analysis of revenue potential generated by both transient and group travel. They will make strategic decisions, communicate effectively with the on-property hotel team CRMs and Analysts, and assist in moving Central Services forward.
This role is the daily Management of people and a portfolio of properties across the Americas:
- Lead a team focused on the financial success of the organization, taking ownership of the properties within the portfolios of the CRMs and Analysts reporting to you
- Communicate frequently and well with property, above property, and corporate teams tracking trends, reporting results, and developing actions based on findings
- Assist in the hiring and growth of new employees and current colleagues leading each person with care and providing support so that the team is happy to bring their whole self to work
- Provide strategic guidance to CRMs and Analysts within the scope of the CRM services.
- Assist in the growth of the Central Services programs through the promotion and data-driven success of the program's services
- Support the CRM team through training and development
- Help the Leadership team achieve success in all departmental goals. (ie. RGI, Program size growth, DE&I involvement, etc)
- Continue to support your portfolio of properties through:
- Daily review and management of Revenue Management System recommendations for room accommodation and rate inventory controls
- Ensure group inventory is managed
- Implement strategies on 3rd party internet channels ensuring parity in all distribution channels
- Conduct group evaluation/displacement analysis as needed by hotel sales to determine the impact on hotel RevPAR and overall spending in the hotel
- Prepare weekly strategy reports for numerous hotels used during their strategy meetings
- Prepare a monthly sell strategy for a 12-month booking window. Ensure group strategies are in place with the hotel strategy team for the entire booking cycle
Experience Required:
•Minimum 3 years of experience with multiple properties or multiple market experience
•Experience working with Hyatt Properties
•Must be able to work with and understand financial information and data
•Must be proficient with Microsoft Office including Excel and PowerPoint and be capable of creating documents, working charts, and spreadsheets.
•High school diploma
Experience Preferred:
•Bachelor's degree
•Minimum 2 years experience in leading people
•Minimum 10 years experience in a hotel or related field desired
•PRIO, Reserve, RMT, and other revenue system
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
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