Senior Product Manager, Luxury Stores, Luxury Stores

3 weeks ago

Seattle, Washington, United States Amazon Full time
Luxury Stores at Amazon is looking for an exceptional Sr.

Product Manager who will help deliver the roadmap for Clienteling and broader customer engagement initiatives for Luxury Stores, working with our dedicated Customer Service team, tech team and product team.

The right candidate will thrive in ambiguous situations and love to build things from the ground up. You are innovative, creative and excited about implementing acquisition and engagement initiatives in the luxury fashion and beauty space.


As the Senior Product Manager for Clienteling, you will be responsible for driving the strategic vision and execution of our clienteling workstreams (e.g., personalized engagement features, premium services, and loyalty program to drive VIP engagement and retention).

Clienteling refers to the practice of building personalized relationships with customers, leveraging data and technology to provide a highly tailored experience.

In this role, you will work closely with cross-functional teams to define the product roadmap, prioritize features, and deliver solutions that enable our retail sales associates to deliver exceptional customer service and drive revenue growth.

Key job responsibilities

  • Develop a deep understanding of our customer base, their needs, and pain points related to clienteling workstreams
  • Collaborate with operation team, business intelligence team, business stakeholders, UX designers, engineers, to define the product vision, strategy, and roadmap for the clienteling
  • Manage the endtoend product lifecycle, including requirements gathering, solution design, development, testing, and deployment
  • Communicate the product roadmap and key milestones to crossfunctional teams and executive stakeholders
  • Work crossfunctionally to manage bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.
  • Establish the mission, goals, and supporting business metrics and indicators for success
  • Measure and analyze existing offering for opportunities to innovate and improve, providing additional benefits to customers
  • Identify new opportunities for Amazon to further distinguish itself as the clear leader in offering an endtoend luxury experience
BASIC QUALIFICATIONS

  • 5+ years of product or program management, product marketing, business development or technology experience
  • Bachelor's degree or equivalent
  • Experience owning/driving roadmap strategy and definition
  • Experience with end to end product delivery
  • Experience with feature delivery and tradeoffs of a product
  • Experience as a product manager or owner
  • Experience owning technology products
PREFERRED QUALIFICATIONS

  • Experience in influencing senior leadership through data driven insights
  • Experience working across functional teams and senior stakeholders
  • Master's degree or equivalent
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit


Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

  • Senior Product Manager, Luxury Stores

    3 weeks ago

    Seattle, Washington, United States Amazon Full time

    Job ID: | Services LLCAre you obsessed with building world class shopping experiences that delight customers? Do you love fashion and beauty? Help invent the future of luxury fashion and beauty as the Senior Product Manager by leading services innovation on behalf of our customers.Luxury Stores at Amazon is looking for an exceptional Sr. Product Manager who...

  • Senior Product Manager, Luxury Stores

    4 weeks ago

    Seattle, Washington, United States Amazon Full time

    Are you obsessed with building world-class shopping experiences that delight customers? Do you love fashion and beauty? Help invent the future of luxury fashion and beauty as the Senior Product Manager by leading services innovation on behalf of our customers.Luxury Stores at Amazon is looking for an exceptional Sr. Product Manager who will help deliver the...

  • Luxury Brand Strategist, Amazon Luxury Stores

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    Are you passionate about high-end fashion and beauty, and eager to assist consumers in discovering these prestigious brands online through innovative methods? Do you recognize the potential to link the luxury sector with Amazon's vast customer base and position Amazon as a premier destination for luxury shopping? Are you looking for opportunities to learn...

  • Senior Product Manager, Luxury Fashion and Beauty

    1 day ago

    Seattle, Washington, United States Amazon Full time

    Job DescriptionJob Summary:We are seeking an exceptional Senior Product Manager to lead the innovation and development of luxury products and services for Amazon. As a key member of our team, you will be responsible for driving the roadmap for luxury stores, working closely with cross-functional teams to deliver innovative concepts and experiences that...

  • Sales Associate

    7 days ago

    Seattle, Washington, United States C.C. FILSON CO Full time

    About the RoleC.C. FILSON CO is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service and driving sales growth by building strong relationships with clients and promoting our high-quality products.Key ResponsibilitiesClienteling: Build and...

  • Luxury Product Imaging Specialist

    2 weeks ago

    Seattle, Washington, United States Ben Bridge Jeweler Full time

    With a legacy spanning over a century, Ben Bridge Jeweler is a proud subsidiary of Berkshire Hathaway, operating more than thirty-six locations nationwide. Our commitment lies in delivering exceptional customer experiences and timeless jewelry that embodies expression, love, and history. We aspire to be our customers' lifelong jeweler, not just for a single...

  • Luxury Client Consultant

    2 weeks ago

    Seattle, Washington, United States Tiffany & Co. Full time

    Position Overview:At Tiffany & Co., we strive to provide an unparalleled experience to every client, and we are dedicated to fostering a workplace that acknowledges and rewards outstanding service in pursuit of this mission. Our employees are expected to embody our brand values of optimism, love, inclusivity, and creativity.Being part of a company renowned...

  • Store Team Member

    4 days ago

    Seattle, Washington, United States Michaels Stores Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Service Team Member at Michaels Stores. As a key member of our store team, you will play a vital role in delivering an exceptional shopping experience for our customers.**Key Responsibilities:**Customer Service: Provide friendly and attentive service to...

  • Store Security Specialist

    1 hour ago

    Seattle, Washington, United States Ross Stores Full time

    Job SummaryWe are seeking a highly skilled Store Security Specialist to join our team at Ross Stores. As a Store Security Specialist, you will play a critical role in maintaining a safe and secure environment for our customers and associates.Key ResponsibilitiesMaintaining a Safe and Secure Environment: You will be responsible for ensuring the safety and...

  • Store Security Specialist

    7 days ago

    Seattle, Washington, United States Ross Stores Full time

    Store Protection SpecialistAs a Store Protection Specialist at Ross Stores, you will play a critical role in maintaining a safe and secure environment for our customers and employees.Identify and mitigate potential risks and hazards to prevent theft and fraud.Provide a visible presence at store entrances and exits to deter opportunity for theft and maintain...

  • Luxury Sales Associate

    1 hour ago

    Seattle, Washington, United States Saatva Full time

    About the RoleSaatva is a direct-to-consumer luxury mattress and home furnishings brand that aims to provide exceptional customer experiences. We're seeking a skilled Luxury Sales Associate to join our team and help us achieve our mission.Key ResponsibilitiesProvide world-class customer experiences in our Viewing Room and through phone and live chat...

  • Store Security Specialist

    24 hours ago

    Seattle, Washington, United States Ross Stores Full time

    Job SummaryThis role provides a visible presence at store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers.Key ResponsibilitiesMaintaining a Safe and Secure Environment:Understand that safety is the number one priority and practice safe behaviors in everything you do.Provide a visible...

  • Assistant Store Manager

    1 day ago

    Seattle, Washington, United States L Oreal USA Full time

    About the RoleWe are seeking a highly skilled and experienced Assistant Store Manager to join our team at Kiehl's Since 1851. As a key member of our store management team, you will be responsible for assisting the Store Manager in achieving sales goals, providing exceptional customer service, and maintaining a high level of store presentation.Key...

  • Luxury Reservations Consultant

    2 weeks ago

    Seattle, Washington, United States Noble House Hotels & Resorts, LTD 1 Full time

    Position OverviewNoble House Hotels and Resorts, a distinguished owner and operator of over 20 luxury hotels and resorts across the United States, Canada, and Mexico, is recognized as one of the Top 25 Best Hotel Brands globally by Travel + Leisure World's Best Awards.We are currently in search of a Reservations Sales Specialist to enhance our Central...

  • Customer Service Representative

    2 days ago

    Seattle, Washington, United States Luxury Bath Technologies Full time

    About Luxury Bath TechnologiesLuxury Bath Technologies is a leading manufacturer and installer of acrylic bath remodeling fixtures. Our mission is to provide high-quality products and exceptional customer service to enrich the lives of those we touch.Job SummaryWe are seeking an experienced Customer Service Representative to join our team at our Seattle...

  • Customer Service Representative

    4 days ago

    Seattle, Washington, United States Luxury Bath Technologies Full time

    About Luxury Bath TechnologiesLuxury Bath Technologies is a leading provider of acrylic bath remodeling solutions in North America. Our mission is to deliver high-quality products and exceptional customer experiences.Job SummaryWe are seeking an experienced Call Center Representative to join our team in Seattle, Washington. As a key member of our customer...

  • Call Center Agent

    4 days ago

    Seattle, Washington, United States Luxury Bath Technologies Full time

    About Luxury Bath TechnologiesLuxury Bath Technologies is a leading manufacturer and installer of acrylic bath remodeling fixtures. Our mission is to provide high-quality products and exceptional customer service to our clients across North America.Job SummaryWe are seeking an experienced Call Center Representative to join our team at our Seattle office. The...

  • Grocery Store Associate

    7 days ago

    Seattle, Washington, United States Smart Foodservice Stores LLC Full time

    Become a Valued Member of Our Food CommunityAt Smart Foodservice Stores LLC, we prioritize quality and commitment, and we are looking for dedicated individuals to enhance our customer experience.Compensation: Competitive hourly wage of $19.97 for Retail Sales Associates.Work Schedule: Flexible availability required, including weekends.KEY...

  • Luxury Apartment Community Manager

    4 days ago

    Seattle, Washington, United States Green Leaf Partners Full time

    Job OverviewGreen Leaf Partners is seeking a seasoned Property Manager to lead our Luxury Apartment Community in the Seattle area. As a key member of our team, you will be responsible for driving business growth, delivering exceptional resident experiences, and maintaining a high level of operational excellence.Key ResponsibilitiesMentor and develop a...

  • Experienced Hair Stylist

    1 day ago

    Seattle, Washington, United States Gene Juarez Salons & Spas Full time

    Job Opportunity at Gene Juarez Salons & SpasJob Summary:We are seeking an experienced hair stylist to join our team at Gene Juarez Salons & Spas. As a senior hair stylist, you will be responsible for providing high-end hair services to our clients in a luxury salon environment.Key Responsibilities:Provide exceptional hair services to clients, including...