Call Center Agent
7 days ago
About Luxury Bath Technologies
Luxury Bath Technologies is a leading manufacturer and installer of acrylic bath remodeling fixtures. Our mission is to provide high-quality products and exceptional customer service to our clients across North America.
Job Summary
We are seeking an experienced Call Center Representative to join our team at our Seattle office. The successful candidate will have excellent communication and computer skills, management experience, and customer service experience. They will be responsible for scheduling and confirming appointments, answering inbound calls and making outbound calls, providing customer service, managing sales reps' schedules, and achieving weekly and monthly quotas.
Key Responsibilities
- Schedule and confirm appointments with clients
- Answer inbound calls and make outbound calls to customers and sales reps
- Provide exceptional customer service to ensure customer satisfaction
- Manage sales reps' schedules to ensure efficient use of resources
- Achieve weekly and monthly sales quotas to meet business objectives
Compensation and Benefits
We offer a competitive hourly rate and bonus opportunities to our Call Center Representatives. Our compensation package is designed to recognize and reward outstanding performance.
Requirements
- Excellent communication and computer skills
- Management experience and customer service experience
- Ability to work evenings and weekends
- Strong conflict resolution and issue management skills
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