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Event Security Coach

1 month ago

Atlanta, Georgia, United States teamworkonline Full time

Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we're looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you're committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you'd be shocked if guests weren't positively impacted by their interactions with you.

Job Summary: Reporting to the Security Management Team, the Event Security Coach will supervise Security Captains and Security Officers at State farm Arena. This is a part-time, non-union, hourly position. Job responsibilities include:

50% - Event Security

  • Uphold the Security Department's Prime Directives, most importantly our mission to take reasonable steps to protect the safety and security of our venues' guests, employees, and assets with respect towards everyone's dignity and legal rights.
  • Resolve escalated security situations, providing appropriate warnings and complete ejections/arrests if warranted/necessary.
  • Ensure enforcement and compliance of the venue's Event Policies at all times.
  • Assist with directional and informational inquiries. Serve as escalation point for complaints/issues.
  • Appropriately document all major/minor incidents.
  • Represent State Farm Arena and the Security Department in an exemplary manner.
  • Apply principles of logical thinking to a wide range of intellectual and practical problems in order to successfully perform and direct varied & complex tasks.
  • Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.

50% - Staff Supervision

  • Deploy staff for events. Assign appropriate shifts, breaks, and necessary equipment.
  • Train staff in basic guest service and security skills. Actively monitor staff interactions with State Farm Arena venue guests, clients, artists/athletes, and employees at all events to ensure a safe, secure, comfortable entertainment experience for all.
  • Provide leadership and guidance to staff. Serve as mentor/coach to all Security employees.
  • Provide timely, appropriate feedback to staff on performance, both positive and corrective. Effectively communicate escalated employee issues to Security Management Team.
  • Administer appropriate performance reviews, counseling and disciplinary documentations as needed to ensure compliance of State Farm Arena company/department policies.
  • Exhibit the ability to accept responsibility for the performance & conduct of the entire security team assigned to the deployment.
  • Exhibit leadership qualities, motivate staff & lead by example.

QUALIFICATIONS AND EXPERIENCE:

  • Candidate must be available to work at 80% of the month's events, including evenings, weekends, and holidays.
  • High School diploma or equivalent required.
  • Previous experience working in a similar sports/entertainment facility environment preferred.
  • At least 1-2 years experience supervising and leading subordinates.
  • Strong interpersonal and communication (written and verbal in English) skills required.
  • Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel) required.
  • Ability to multi-task and perform under pressure.
  • Ability to establish and maintain working relationships with building personnel, guests, visitors, clients, and vendors.
  • Ability to pass a criminal background check, employment verification.
  • Must have strong teamwork etiquette.
  • Must be able to adapt to changes in assignment per event.
  • Must maintain a high standard of grooming.
  • Ability to maintain patron, employee, and company confidentiality.
  • Tasks are performed with moderate supervision.
  • Ability to lift, carry, push, pull up to 50 pounds.
  • Must be able to walk/stand and climb stairs for more than 4 hours.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

If this opportunity looks exciting to you, please complete the application process. Go Hawks