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Director, Sales Operations and CMU Accounts

4 months ago

Jacksonville, Florida, United States Sysco Canada Inc. Full time
Company:

US0344 IFG Jacksonville, Division of Sysco International Food Group, Inc.

Zip Code:

32209

Minimum Level of Education:

High School or Equivalent

Minimum Years of Experience:

7 Years

Employment Type:

Full Time

Travel Percentage:

Up to 25%

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Primary Responsibilities

  • Provides support and leadership of local sales team staff to ensure that all processes are followed, and customers are serviced with the highest level of accuracy and care. Manages performance and efficiency of local sales team.
  • Successfully implement and manage chain restaurant promotions, product tests and new product launches. Identify key team members that will assist in the implementation and management of these activities. Provide status updates to appropriate supply chain personnel at the brands.
  • Develop and implement plans to increase sales with new and existing customers. Opportunities include new products, vendor direct opportunities, foreign sourcing, small wares and equipment, ocean freight logistics etc. Collaborate with RMM's for additional suggestions.
  • Represent Sysco at weekly meetings with major chain customers like YUM, Wendy's, Burger King and Chick-fil-A. Objective of meetings is to establish KPI's and review, communicate new activity at Sysco IFG and receive updates from the brands. Analyze information received and build ongoing sales strategy accordingly. Plan and attend customer conventions.
  • Customer problem resolution assistance primarily with RMM's but also with other functional areas including Merchandising, Logistics, Operations and Finance. Schedule ongoing meetings with RMM's, Merchandising and Operations. Drive customer perception and customer satisfaction. Reduce customer and product attrition. Develop plan to identify at risk customers. Work with vendors to reduce franchisees purchasing vendor direct.
  • Ongoing Internal & Customer Training to include Sysco Sales e-Commerce, LTO execution and KPI performance.

Qualifications

  • High school diploma or equivalent, preferred Bachelors' Degree in Business, Sales, Marketing, Hospitality or Culinary Arts
  • 7 years in foodservice industry with a focus on working with chain restaurants and international franchisees. Supervisory experience preferred
  • Ability to identify sales opportunities that fit in Sysco IFG's business model and build a strategy to acquire that business. Ability to improve customer value proposition and relationships with Sysco IFG top restaurant chains. Ability to work with restaurant supply chain personnel and franchisees to develop new business solutions. Ability to successfully manage a team. Basic understanding of international logistics and country compliance regulations. Knowledge of MS Office, multi-tasking, familiarization with customer service activities/interdepartmental communication, ability to effectively present information and solve problems. Additional language skills are preferred. Some international travel will be required.

BENEFITS INFORMATION:

For information on Sysco's Benefits, please visit

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.