Director of Operations
1 day ago
Associa is seeking a seasoned Director of Operations to lead our team in Jacksonville, FL. As a key member of our management team, you will be responsible for ensuring employee and client retention and growth. The Director of Operations will oversee accounts in the assigned portfolio and assist in implementing processes, procedures, and systems associated with branch initiatives and company-wide business processes.
Key Responsibilities- Lead the team to achieve business objectives and drive growth
- Oversee accounts and hold financials of the branch to a high standard
- Provide leadership to the team and facilitate training and growth within the team
- Act as primary liaison with Community Association Managers, Boards, Clients, and leadership
- Manage, mentor, train, supervise team members as well as oversee support needed for clients
- Attend and actively participate in sales presentations
- Regularly attend evening board meetings
- Perform management duties in the absence of a manager
- Regular site visits with managers
- Valid FL Community Association Manager License (LCAM) is required
- Ability to train others is required
- 3+ years of management/supervisory experience required
- 8+ years of Community Association experience and Portfolio Management experience preferred
- Knowledge of Business Math at a proficient level
- Strong Financial Acumen
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an above average level
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level
- Professional communication skills (phone, interpersonal, written, verbal, etc.)
- Self-motivated, proactive, detail oriented and a team player
- Initiative and problem-solving abilities
- Confidentiality and discretion in the performance of all duties and responsibilities
- Time management and time critical prioritization skills
- On call for emergencies (including evenings and weekends)
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