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Clinical Customer Service Representative

3 months ago

Baltimore, Maryland, United States Johns Hopkins Medicine Full time

Join a fantastic global healthcare organization

Employee and Dependent Tuition Assistance

Career growth and development

Affordable and comprehensive benefits package

Position Summary:

The Clinical Customer Service Representative enhances service excellence at Johns Hopkins Hospital by serving as a central point of contact and communication for patients, families, visitors, and healthcare team members in patient care units. The Clinical Customer Service Representative also provides a broad spectrum of customer support services to medical, nursing, and administrative staff by performing various unit-specific activities to meet unit, department, and institutional needs.

Shift - Day shift (7:00 am-3:30 pm), 40 hours per week and every other weekend and holiday

Education/Work Experience:

  • HS Diploma or equivalent, one year of college credit preferred.
  • Minimum of six months experience in healthcare or office setting.
  • Strong customer service experience in a high volume work setting (i.e., call center, guest services, reception, etc. preferred.)

Important Notices:

***Effective January 1st, 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper protocols. Employees at Johns Hopkins All Children's Hospital, its affiliate locations, and Florida State Residents are not required to obtain the COVID-19 vaccine. In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities.

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.