Clinical Customer Service Representative

2 days ago


Baltimore, Maryland, United States Johns Hopkins Medicine Full time
Job Summary

We are seeking a skilled Clinical Customer Service Representative to join our team at Johns Hopkins Medicine. As a key member of our patient care team, you will play a vital role in ensuring exceptional customer service and support to our patients, families, and healthcare staff.

Key Responsibilities
  • Provide timely and effective communication to patients, families, and healthcare staff regarding patient care and services.
  • Address a broad spectrum of needs and concerns in a professional, friendly, and efficient manner.
  • Perform a variety of customer service and unit-operations activities to support medical, nursing, and administrative staff.
  • Utilize information and computer systems to manage patient data and coordinate care.
Requirements
  • High school diploma or equivalent required; one year of college credit preferred.
  • Minimum six months experience in healthcare or office setting.
  • Knowledge of medical terminology preferred.
  • Substantial interpersonal skills required to interact with patients, families, and medical staff.
What We Offer

Johns Hopkins Medicine is committed to providing a healthy and safe environment for our patients, visitors, and staff members. We offer a competitive compensation package, excellent benefits, and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. We are a drug-free workplace employer and require all employees to refrain from using tobacco products during work hours.



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