Director of Operations

Recognized by Forbes as one of America's Best Employers For Diversity 2024 and once again named to FORTUNE magazine's list of the World's Most Admired CompaniesTM, Labcorp is seeking to hire a results driven Director of Operations to lead our North Central West Subdivision operations.

We are looking for a transformative leader who is results-driven, strategic and customer-focused. A "systems thinker" who possess desire and passion for continuous improvement and process excellence. A leader who inspires and motivates people to achieve transformational change.

This role leads the regional Phlebotomy, Courier/Logistics, Day/STAT laboratories, Hospital TSA, CTA and Accessioning Teams. This position is based in the West Subdivision central to the four states of coverage (MO, IL, IN, KY) (consideration will be given to internal applicants for remote locations).

The individual must live in the West Subdivision, preferably near Indianapolis IN, Louisville KY or St. Louis MO

You must have the ability to relate professionally and deliver messaging with all levels of the organization throughout multiple geographies, strong analytical abilities, the ability to motivate others, strong organizational and research skills, excellent time management, exemplary written and verbal communications, and great people leadership capabilities.

Through Field Operations and People management, this role will focus on five primary areas:

• Quality and customer care
• Development of efficiencies in supply chain and diagnostics/
• Service to internal and external clients
• Regulatory Compliance and focus
• Strong financial and budget management

Field Operations

• Monitor and track delivery to ensure that thresholds for service are met
• Track and analyze productivity metrics for each field operations area against the company productivity standard:
  • Accessioning -- ensure target metrics are hit based on req type
  • Phlebotomy -- measure the performance scorecards of staff, Net Promoter Scores (NPS), and track monthly P&L for each patient service center as it relates, headcount, revenue to expense, and overtime.
  • Logistics -- vendor cost and overtime analysis, and maintain efficiencies in courier routes
  • Laboratory -- ensure metrics are met in time sensitive day/STAT labs; monitor customer/client service goals and ability to reach TAT objectives
  • TSA/CTA labs -- monitor costs and ensure compliance with contracts. Make recommendations on contract changes to ensure adequate margin.
• Work collaboratively with cross functional teams to identify value added services and address the resources and operational needs of the sub-division necessary to contribute to client and patient satisfaction
• Review the staffing models to address inefficiencies and implement changes when necessary and oversee process to approve/deny headcount requests; actively manage labor FTE needs based on business models
• Drive customer and patient satisfaction ensuring timely responses to all matters, includes monitoring and creating actionable strategies to improve NPS results
• Monitor the overtime spending, contract labor, travel and overall budget on a regular basis to ensure proper allocation of cost and labor
• Work directly with the sales and leasing team to analyze and assess the operational requirements to open new and evaluation of existing patient service site locations: example activities include allocation of space needs and site set-up, staffing needs, and adherence to regulatory compliance standards;
• Continuously assess the health of field operations to further efficiencies, focus on quality and improve production to drive the achievement of the division's goals and objectives
• Report any performance, compliance or staffing related issues as it relates to company SOPs and protocols, confidentiality, and state/federal regulations.
• Travel as required throughout 4 state region including overnight travel as necessary

People Management

• Oversee and manage a team of managers and coach, support, develop and provide guidance to managers on how best to assess and manage employees' performance
• Develop a positive work environment and drive employee engagement to improve performance and reduce employee turnover
• Maintains the required staffing levels to meet performance targets and ensure staff is properly trained
• Monitor team's performance and ensure proper resources for team members to do their job effectively

Requirements:

• BS/BA degree w/7-10 years of related experience
• 5+ years of experience managing people including Team Lead/Supervisor level and above staff and indirect leadership of large sized teams (250+ employees) spread across multiple geographies.
• 5+ years working in a hospital environment, managing staffing, scheduling and managing multiple testing disciplines.
• Working knowledge of the laboratory, phlebotomy, accessioning and logistics functional areas highly preferred.
• Prior medical technologist experience highly preferred.
• Experience managing a large, decentralized team as well as customer and vendor relationships
• Excellent communication skills; both written and oral; experienced communicating with all levels of an organization across multiple geographies
• Experience with managing costs and the overall departmental budget
• Strong leadership, development, organizational and time management skills
• Prior experience in supply chain and operations management preferred
• Ability to problem solve customer issues
• Working knowledge and adherence to compliance standards set forth by federal/state and diagnostic laboratory regulations highly preferred
• Ability to travel up to 60% of time throughout region
• Must have a Valid Driver's License

Other:

• Physical Demands: Speech clarity, utilization of fingers and hands, standing-remaining on one's feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping.
• Additional job duty (as assigned): (Hazardous Chemical Waste Management) Proper identification of known hazardous material in the work place. The knowledge of personal protection measures. The avoidance of accidents.
• Proper handling and container management, labeling, container and storage inspection.
  Working Conditions: Possible exposure to infection from disease-bearing specimens; regularly exposed to the risk of blood-borne diseases; must comply with applicable safety procedures.

Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

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