Director Operations II

2 months ago

Indianapolis, Indiana, United States HMSHost at Indianapolis International Airport Full time
With a career at HMSHost, you really benefit We Offer Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
Meal and Transportation Benefits
*401(k) retirement plan with company match or Pension
*Company paid life insurance
*Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus
*Benefits may vary by position so ask your recruiter for details.Purpose

The purpose of the Director of Operations II role is to direct all revenue generating and operations activities of the location, primarily through a team of restaurant managers and support staff, ensuring all restaurants are clean, staffed, open for business, and operating to high operational and financial standards by holding assigned F&B Multi-Unit Manager(s), General Manager(s)and staff accountable. The DO-II is responsible for building a successful relationship with the Landlord, Unions, DBE/Joint Venture Partners, and other stakeholders. The DO-II uses broad discretion and judgement to make great leadership decisions.

Essential Functions

Open and Close

Ensures all F&B Multi-Unit Managers, GMs and leadership staff recognize the importance of preparing each restaurant for next-day opening, holding leaders accountable for executing all closing and opening checklist/requirements
 Facilitates the development and implementation of the annual budget, financial forecasts and other business goals, and leads unit management to ensure budgeted sales and profit goals are achieved
Develops, maintains, and fosters growth of landlord, brand and DBE partner relationships
Staffing/Deployment Interviews candidates for key jobs, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the zone. Promotes HMSHost as an employer of choice within the local community
Authorizes hiring, firing, advancement, promotion or any other status change of location associates
Responsible for scheduling managers to ensure the branch has a leader-decision maker on site during all hours of operations, and that all restaurants have a person-in-charge on site during all operating hours.
Holds F&B Multi-Unit Managers, GMs and leadership staff accountable for on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes. Ultimate accountability for ensuring the collection of terminated employee badges, communicating terminations to HR
Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives; accepts, understands, adopts, trains and champions all Employee Engagement behaviors
Supports company recognition initiatives and develops and implements plans that will motivate and recognize restaurant staff for their contributions and performance, including using Shout-Out tools and materials.
Provides restaurant staff with consistent support, coaching and encouragement necessary to achieve business goals
Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurants
Reads and understands financial and operational data and reports to monitor progress towards zone goals and assigns associates to meet those objectives
Regularly meets and collaborates with the VPO/RDO about issues, decisions, people, and strategy, Communicates leadership's vision and goals to branch leadership.
Engages with Ops Controller and regional leadership on financial decisions and enacting needed controls. Makes purchasing decisions for repairs, maintenance and supplies. Is aware of Loss prevention concerns and escalates those concerns to LP personnel.
Product Availability/Working Equipment Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures
Ensures restaurants receive goods, process invoices, contact vendors for supply chain issues/product availability.
Ensures F&B Multi-Unit Managers, GMs and leadership staff are proficient in company used tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.
Monitor/maintain restaurant equipment, schedule routine service or repairs as needed.
Champions minimization of waste, records as needed and participates in food donation program.
Brand Knowledge/Proficiency Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training/education activities as necessary
Embraces technology and inspires employees to understand and adopt new technologies implemented by the company
Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards
Develops and implements creative strategies to increase revenue
Visual/Vibe/Appeal Manages the day-to-day activities of associates within the branch
Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
Recognizes, understands, and utilizes subordinate leaders' strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
Ensures planned maintenance is conducted and addresses all maintenance and repair items as needed
Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.
Safety Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
Holds F&B Multi-Unit Managers, GMs and leadership staff accountable for ensuring all safety standards are understood and met
Trains new managers and associates in wellness check protocols and adheres to new COVID 19 requirements.
Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety
Important information, reporting relationship, and similar roles The Director of Operations - II position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests.
The position typically reports to the Regional Director of Operations within the assigned region.
The Director of Operations - II position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor GM and restaurant associates' work activities during these different days and times.
The Director of Operations - II position is the first position in a series of branch level leadership positions of increasing scope and complexity.
Minimum Qualifications, Knowledge, Skills, and Work Environment Education and management knowledge: demonstrated through progress toward a bachelor's degree in Hospitality Management, or through varying combinations of formal post-secondary education or successful years of hands-on experience managing multiple restaurant concepts and multiple restaurant units.
Restaurant experience: must have demonstrated multi-unit restaurant experience, to include brands and service styles of varying complexity (e.g.: QSR, FSR, Union, Non-Union, etc.), with overall accountability for the success and failure of those restaurants. Generally speaking, multi-unit, multi-concept management experience for a minimum of 5 years with underlying overall restaurant management experience of 7 years is necessary to be successful in a small branch.
Financial acumen: possesses a solid understanding of the drivers of growth and profitability and how key financial metrics are used; can easily navigate the P&L and has an understanding of the drivers of key line items that impact restaurant level profitability. Knows how to drive KPI results through behaviors versus managing the metric.
Technical skills and abilities: Demonstrates knowledge of restaurant product and service quality, safety and operations standards, and ability to teach and coach these standards to a team.

Builds and maintains positive relationships: Demonstrates the ability to interact with the public, team and various stakeholders in a friendly, enthusiastic and inclusive manner including clients, executive team, union representatives, branded partners and a diverse group of hourly associates.
Builds high performing teams: Ability to make sound hiring decisions. Demonstrates team management, delegation and issue resolution skills; has history of leading successful teams; has developed associates and leaders; applied strong coaching behaviors and ongoing feedback on performance.
Managing priorities and problem solving: the ability to manage multiple and concurrent priorities and apply critical thinking to solve problems. Uses sound communication practices to facilitate initiatives and change.
Communication: Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals.
Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW) Source: Hospitality Online

  • Director of IT Operations and Security

    3 months ago

    Indianapolis, Indiana, United States teamworkonline Full time

    The Indianapolis Colts are seeking an experienced Director of IT Operations and Services to oversee the day-to-day activities of the Information Technology Operations and Services department in support of the Indianapolis Colts' business and football operations. The Director leads the department in alignment with the mission of the Indianapolis Colts and the...

  • Director of Biorepository Operations

    2 weeks ago

    Indianapolis, Indiana, United States Proclinical Full time

    Director of Biorepository Operations - Permanent - Indianapolis INProclinical is seeking a dedicated and experienced individual for the role of Director of Biorepository Operations. Primary Responsibilities:The successful candidate will provide strong guidance to all sample management, logistics and training functions to all employees. This role is integral...

  • Plant Operations Director

    7 hours ago

    Indianapolis, Indiana, United States Grain Millers Marion Full time

    About the RoleWe are seeking a seasoned Plant Operations Director to lead our Marion facility to new heights. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our plant, ensuring the highest standards of safety, quality, and productivity.Key ResponsibilitiesOperational Excellence: Lead and manage the...

  • Plant Operations Director

    7 hours ago

    Indianapolis, Indiana, United States Grain Millers Marion Full time

    About the RoleWe are seeking a seasoned Plant Operations Director to lead our Marion facility to new heights. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our plant, ensuring the highest standards of safety, quality, and productivity.Key ResponsibilitiesOperational Excellence: Lead and manage the...

  • Executive Director of Operations

    5 hours ago

    Indianapolis, Indiana, United States Talis Group, Inc. Full time

    Job SummaryTalis Group, Inc. is seeking an experienced Executive Director of Operations to lead our Indianapolis location. As a key member of our team, you will be responsible for managing the day-to-day operations and fiscal activities of the store to ensure profitability.Key ResponsibilitiesLeadership and Support: Provide guidance and support to staff to...

  • Director of Operations

    1 month ago

    Indianapolis, Indiana, United States Labcorp Full time

    Recognized by Forbes as one of America's Best Employers For Diversity 2024 and once again named to FORTUNE magazine's list of the World's Most Admired CompaniesTM, Labcorp is seeking to hire a results driven Director of Operations to lead our North Central West Subdivision operations. We are looking for a transformative leader who is results-driven,...

  • Assistant Director of Academic and Membership Affairs

    1 month ago

    Indianapolis, Indiana, United States teamworkonline Full time

    Provide exceptional service to the Association as a team member within academic and membership affairs. Responsibilities will include serving as a member of the Division I bylaw team and supporting the governance structure. Responsibilities will also include assisting with NIL related duties, including the NCAA NIL Platform and serving as a member of the...

  • Mobile Diesel Technician II

    10 hours ago

    Indianapolis, Indiana, United States Cox Automotive Mobility Fleet Services Full time

    About Cox Automotive Mobility Fleet Services Cox Automotive Mobility Fleet Services (CAMFS) is a leading provider of on-site mobile maintenance and repair services nationwide, offering comprehensive fleet service for light, medium, and heavy-duty trucks and trailers. We also operate 20+ service centers across the country, providing specialized services like...

  • Branch Director

    7 hours ago

    Indianapolis, Indiana, United States Elara Caring Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Branch Director to lead our Home Health operations. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our branch, ensuring the delivery of high-quality patient care, and driving business growth.Key...

  • Technical Support Specialist II

    13 hours ago

    Indianapolis, Indiana, United States Elevance Health Full time

    Job Overview Position: Field Support Analyst II Work Arrangement: This role operates in a hybrid model, combining remote work with in-office responsibilities. Elevance Health is a leading health organization committed to enhancing lives and communities. We manage government contracts for Medicare and collaborate with the Centers for Medicare and...

  • Facilities Electrician II

    6 days ago

    Indianapolis, Indiana, United States Medxcel Full time

    Overview:Medxcel is dedicated to revolutionizing the management of healthcare facilities by implementing a modern approach to service delivery. Designed by healthcare professionals for the healthcare sector, we prioritize our workforce and clients while offering tools, processes, support resources, data analytics, and insourcing strategies that yield...

  • Claims Representative II

    3 weeks ago

    Indianapolis, Indiana, United States Elevance Health Full time

    Title: Claims Representative II (Health & Dental) Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations. The Claims Representative II will be responsible for keying, processing health claims in accordance with claims policies and procedures. Works without...

  • IT Systems Administrator Level II

    5 hours ago

    Indianapolis, Indiana, United States Weaver Full time

    Job OverviewAs a pivotal member of the IT department, the System Administrator II will oversee and manage all aspects of technology operations within our continuously active facility. This role demands a unique combination of technical expertise, leadership skills, and the capacity to deliver uninterrupted IT support in a demanding industrial environment.Key...

  • IT Systems Administrator Level II

    1 day ago

    Indianapolis, Indiana, United States Weaver Full time

    Job OverviewAs a pivotal member of the IT team, the System Administrator II will oversee and manage all aspects of technology operations within our continuously active facility. This role demands a combination of technical expertise, leadership skills, and the capacity to deliver uninterrupted IT support in a demanding industrial environment.Key...

  • Technical Support Specialist II

    13 hours ago

    Indianapolis, Indiana, United States Elevance Health Full time

    Job Description Job Title: Field Support Analyst II Location : This position operates in a hybrid model, combining remote work with office responsibilities. Elevance Health is a distinguished member of the healthcare sector, focusing on enhancing the lives of individuals and communities through innovative health solutions. Our organization manages...

  • Application Developer II, OSF

    2 weeks ago

    Indianapolis, Indiana, United States First Financial Bank Full time

    We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written If you are interested and qualified for this role, we invite you to apply.Job Profile SummaryApplication Developers are highly technical resources for business partners. The Application Developer builds solutions...

  • Landfill Operations Management Trainee

    3 weeks ago

    Indianapolis, Indiana, United States WM Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services...

  • Technical Support Specialist II

    5 days ago

    Indianapolis, Indiana, United States Elevance Health Full time

    Job Description Job Title: Field Support Analyst II Location : This position will operate in a hybrid model (remote and office) from our Elevance Health PulsePoint location. Elevance Health is a leading health organization committed to enhancing lives and communities. We are involved in managing government contracts for Medicare and collaborating...

  • GUCCI Team Manager, Operations

    1 month ago

    Indianapolis, Indiana, United States Gucci Full time

    If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Role Mission As a GUCCI Team Manager - Operations, you will be responsible for leading the store operations team or process to ensure support to the...

  • IT Operations Manager

    5 days ago

    Indianapolis, Indiana, United States Weaver Full time

    Job OverviewAs an integral part of our IT department, the System Administrator II will oversee and enhance all aspects of technology operations within our continuously active facility. This role demands a combination of technical expertise, managerial skills, and the capacity to deliver consistent IT support in a high-demand environment.Key...