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Patient Access Central Unit Manager

4 months ago

Brentwood, Tennessee, United States HCA Healthcare Full time

Description

This position is incentive eligible.

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Patient Access Central Unit Manager opening with Parallon today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing

  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock

  • Family support through fertility and family building benefits with Progyny and adoption assistance.

  • Referral services for child, elder and pet care, home and auto repair, event planning and more

  • Consumer discounts through Abenity and Consumer Discounts

  • Retirement readiness, rollover assistance services and preferred banking partnerships

  • Education assistance (tuition, student loan, certification support, dependent scholarships)

  • Colleague recognition program

  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Patient Access Central Unit Manager for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply

Job Summary and Qualifications

As the Patient Access Central Unit Manager, you will be responsible for managing all activities related to day-to-day operations of the Central Scheduling, Preregistration, Insurance Verification, Pre-Certification and Insurance Notification departments (as assigned). You will perform associated processes when necessary to ensure targets are met. You will also perform QA audits and track and trend performance and productivity by employee. You will provide ongoing training and education and assume responsibility for staffing, problem solving, and leading by example. You will demonstrate knowledge of human growth and development, assessment, range of treatment, and care of patients appropriate to the ages of patients served.

In this role, you will:

  • Assist the PTAC Central Unit Director in the oversight of the PTAC Central Unit
  • Assist and/or perform maintenance of Scheduling Dictionaries including meeting with ancillary departments to resolve dictionary issues
  • Conduct site visits as requested by Patient Access Directors or Regional Patient Access Director
  • Perform Central Scheduling functions when needed to ensure telephone hold times are kept to a minimum
  • Ensure QA is performed on a sample of functions; maintain statistics and reports
  • Follow-up on patient and physician complaints promptly
  • Ensure timely indexing of physician orders
  • Ensure timely completion and appropriate documentation of financial clearance activities: verification, authorization, pre-registration, estimation, notification, etc.
  • Supervise and maintain the productivity of employees
  • Work closely with stakeholders to ensure all procedures regarding patient accounts are completed in a thorough and timely manner
  • Complete monthly reports to the Director
  • Responsible for Dept. Operations Report, FTEs and Operating budgets

What qualifications you will need:

  • Bachelor's Degree in Business or related field required. Equivalent work experience may substitute education requirements.
  • Minimum one to three years' experience in related area (with two of these years being healthcare management experience) or current participant in the Parallon Manager Trainee Program.

"Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."

"Across HCA Healthcare's more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Patient Access Central Unit Manager opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing; apply today

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.