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Patient Service Representative

2 months ago

Brentwood, Tennessee, United States Vanderbilt University Medical Center Full time
About Vanderbilt University Medical Center

Vanderbilt University Medical Center is a world-renowned healthcare institution dedicated to delivering exceptional patient care, advancing medical research, and providing innovative educational programs. Our mission is to improve the health and well-being of our patients, communities, and society as a whole.

Job Summary

We are seeking a highly skilled and compassionate Patient Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare teams.

Key Responsibilities
  • Conduct Patient Check-in and Check-out: Ensure a smooth and efficient patient experience by accurately checking in and out patients, managing their records, and communicating with healthcare teams.
  • Schedule Appointments: Utilize our scheduling systems to coordinate patient appointments, surgeries, and other office visits, ensuring timely and accurate communication with patients and healthcare teams.
  • Provide Positive First Impressions: Deliver exceptional customer service by greeting patients warmly, answering their questions, and addressing their concerns in a professional and empathetic manner.
  • Manage Reception Area: Maintain a clean, organized, and welcoming reception area, ensuring that all necessary materials and equipment are readily available.
  • Proactively Communicate Appointment Updates: Keep patients informed about their appointment schedules, any changes, or cancellations, and provide clear instructions on next steps.
Technical Capabilities
  • Medical Terminology and Documentation: Possess a basic understanding of medical terminology and documentation practices in a healthcare setting.
  • Patient Documentation: Accurately receive and record patient information, ensuring that all necessary details are captured and updated in our systems.
  • Patient Scheduling: Utilize our scheduling systems to coordinate patient appointments, surgeries, and other office visits, ensuring timely and accurate communication with patients and healthcare teams.
  • Customer Service: Demonstrate a commitment to delivering exceptional customer service, anticipating patient needs, and responding to their concerns in a professional and empathetic manner.
Core Accountabilities
  • Organizational Impact: Perform tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.
  • Problem Solving/Complexity of Work: Follow established processes to solve routine problems where solutions are clearly prescribed.
  • Breadth of Knowledge: Possess basic job knowledge of systems and procedures common to the role.
  • Team Interaction: Individually contribute to the team, working collaboratively to achieve shared goals and objectives.
Core Capabilities
  • Delivering Excellent Services: Serve others with compassion, invest time to understand their problems, and provide excellent service.
  • Solving Complex Problems: Seek to understand issues, solve routine problems, and raise proper concerns in a timely manner.
  • Offering Meaningful Advice and Support: Listen carefully to understand issues and provide accurate information and support.
  • Ensuring High Quality: Perform excellent work, check quality before delivery, and ask relevant questions to meet quality standards.
  • Managing Resources Effectively: Demonstrate accountability, take responsibility for completing assigned activities, and think beyond standard approaches to provide high-quality work/service.
  • Fostering Innovation: Generate new ideas, propose/accept ideas or initiatives that will impact day-to-day operations, and apply technology to ensure proper course of action.
Position Qualifications
  • Responsibilities: Perform a variety of administrative tasks, including patient check-in, scheduling, and customer service.
  • Certifications: None required.
  • Work Experience: Less than 1 year of experience in a healthcare setting.
  • Education: High School Diploma or GED.