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Transportation Operations Manager

2 months ago

Brentwood, Tennessee, United States Geodis Full time
About the Role

The Transportation Planner is a key member of the Geodis team, responsible for the daily management of transportation needs for multiple clients. This role requires a high level of expertise in transportation management systems and optimization tools.

Key Responsibilities
  • Consolidate client orders into optimal load profiles and assign carriers to loads using the Transportation Management System (TMS).
  • Develop and implement final stage system parameters that drive system load assignments, identifying, building, and booking hundreds of loads per day in compliance with client routing expectations.
  • Respond to client needs by answering emails, calls, tracking, and moving shipments.
  • Serve as the daily direct point of contact for clients, handling issues that require immediate attention.
  • Recommend corrective action to clients or executives to adjust customer complaints.
  • Monitor and ensure on-time pick-up and delivery based on reports provided by Transportation Sr Coordinators and Coordinators daily.
  • Negotiate with carriers daily and make decisions on behalf of clients within individual client parameters.
  • Expedite shipments when necessary on behalf of clients.
  • Create, analyze, and present financial and service reports to clients on a weekly, monthly, and quarterly basis.
  • Lead daily, weekly, and monthly meetings with clients and Geodis leadership, as required.
  • Develop and execute strategic initiatives to improve service, financial savings, efficiency, productivity, and communication to clients and Geodis.
  • Determine work procedures related to assigned clients and ensure that the Book of SOPs is accurate.
  • Validate and approve accrual reports provided by Central Billing Team before clients are billed each week.
  • Provide cross-training to coordinators, senior planners, and supervisors as each is expected to be able to step in and support clients at any given time.
Requirements
  • Bachelor's degree from a 4-year university or college.
  • Minimum 2 years of related experience and/or training; or an equivalent combination of education and experience.
  • Minimum 1 year experience in customer service or coordinator role.
  • Experience with Transportation Management Systems.
  • Experience with optimization tools preferred.
  • PC literate with experience with Microsoft Outlook, Word, Access, and Excel.
  • Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers.
  • Excellent planning and organizational skills.
  • Strong problem-solving skills.
  • Ability to multitask.
Benefits

Geodis offers a comprehensive benefits package, including health, dental, and vision insurance, 401k match, employee discounts, and access to employee perks like fitness class discounts and free access to a relaxation and meditation app.

We are committed to developing and retaining the best talent in the business and providing benefits that support the success of our employees.