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Front Desk Assistant

2 months ago

Minneapolis, Minnesota, United States Aeon Full time

Organization Background

Aeon is a nonprofit developer, owner and manager of quality, affordable homes in the Twin Cities. Since 1986, the award-winning nonprofit has built or renovated 5,900 apartments and townhomes. These homes provide stability to more than 17,000 people each year. At Aeon, we believe everyone deserves a home. But the threat of homelessness is real. Too many people are struggling to make ends meet. One illness, one day without work, one family emergency, could leave them with nowhere else to go. Together, we will act boldly to create and preserve quality, affordable homes for those who need them most. With Aeon, you'll discover hard work that's worth it. Learn more about Aeon at

Position Summary

We are seeking a customer-centered, administrative professional to perform front desk and administrative support duties at our Downtown Minneapolis apartment community, Archdale. Archdale is a supportive housing apartment community for youth who have experienced homelessness. The Front Desk Assistant works in close partnership with residents, staff and service providers to support housing stability for our residents, and to create and maintain a safe, well cared for community where our residents can make home possible for themselves. The Front Desk Assistant will report to the Site Manager.

Key responsibilities include, but are not limited to:

  • Must become closely acquainted with the property and its residents, vendors, etc. to foster a sense of community and home while maintaining professional boundaries.
  • Enforce building rules and regulations, monitor building's security cameras and alarms, and maintain the harmony of the residents and their guests.
  • Must be able to take charge and direct others in emergencies as they arise.
  • Compose comprehensive reports outlining observations and activities during your assigned shift.
  • Perform administrative duties including assembling resident files, processing move-in and move-out paperwork, assisting Site Manager with recertification paperwork for existing residents and other duties as assigned.
  • Answer/route all incoming phone calls, maintain a welcoming environment, answer general inquiries.
  • Assist residents and effectively and professionally diffuse resident or visitor confrontations, while acting decisively in any crisis situation.
  • Effectively and accurately communicate all housing requirements/criteria for incoming marketing inquiries.
  • Maintain desk area and lobby to ensure neat and professional appearance.

Skills and Qualifications

  • 1+ years of administrative experience or the equivalent required
  • Ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations is required.
  • Proven ability to create and sustain positive resident relations while maintaining professional boundaries.
  • Must show good judgment and common sense, follow directions and directives from supervisors, and follow company policies and guidelines.
  • Must be a resourceful, problem solving, relationship-building, seeker of excellence.
  • Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
  • Must have the ability to maintain prompt and committed attendance
  • Physical Requirements:
    • Ability to lift up to 10lbs
    • Ability to reach above and below the shoulders
    • Ability to sit and stand for extended periods of time
    • Ability to complete daily tours between properties including but not limited to inspecting grounds, hallways, stairwell and apartment homes
    • Ability to file, open and close file drawers, and enter data into a computer for extended periods of time
    • Ability to withstand external weather conditions

Schedule

1st Shift, Monday - Friday 6:30am-2:30pm. Hours are not flexible. Candidate must have the ability to commit to listed schedule.

Compensation & Location

This position pays $18-$20 per hour depending on experience, and offers an impressive benefit package that includes medical, dental, vision, life insurance, short-term and long-term disability, retirement plan, paid time off and an employee assistance program. This is an in-person position and will work mostly out of Archdale. Occasional work at Aeon's Central Office, training facilities and other properties will occur from time to time.

If you are interested in applying for this position, please visit:

Position is open until filled.

Aeon values a diverse work environment. Individuals with disabilities, persons from BIPOC communities, the LGBTQ+ community, and people from underrepresented communities are strongly encouraged to apply.

Aeon is an Equal Opportunity / Affirmative Action

Employer Employees and residents are encouraged to apply.