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Director of Implementation

4 months ago

Remote, Oregon, United States The Looma Project Full time

Looma Background

Looma is an in-store digital media platform focused on storytelling, education, and recommendations. Their network of in-store screens helps retailers better modernize and monetize their stores, while enabling brands to tell their story directly at the point of decision. All content that airs on Looma's network is produced or edited by RelayTM, their global network of independent filmmakers, editors, and other creators who specialize in point-of-decision content.


Position Summary

The Director of Implementation will be responsible for overseeing the execution of all pilots & rollouts at Looma. We recently signed contracts that grow our network 4x over the next 6 months, and we have a bevy of additional pilots & rollouts going live in the coming 12 months. This role will be responsible for (a) ensuring our pilots & rollouts launch on time, within budget, and with elegance; and (b) our retail partners have a phenomenal experience working with us. They should describe our partnership as masterfully managed by Looma with minimal work required on their end. In addition to customer-facing pilot & rollout project management, this role will oversee a number of key vendor relationships, lead a small team (small initially, that is), and generally serve as the standard-bearer for "polish" at Looma. The ideal candidate likely keeps a color-coded closet and is exceptionally shrewd in navigating complex enterprise dynamics.

The responsibilities for this role can be split into four primary categories:

  1. Pilot and rollout oversight, execution and management (60%)
  2. Roadmap planning and budgeting (15%)
  3. Process improvement and streamlining operations (15%)
  4. Team management (10%)

Pilot and rollout oversight, execution and management (60%)

  • Oversee the preparation, execution and post-management of all pilots and rollouts
  • Serve as the primary point of contact and source of truth for all internal and external stakeholders, including 3P vendors and retailer partners
  • Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation
  • Keep projects on schedule with flawless, polished execution

Roadmap planning and budgeting (15%)

  • Design project planning process to maintain flawless execution of operationally complex product rollouts
  • Develop KPIs to measure project planning effectiveness within and across multiple projects

Process improvement and streamlining operations (15%)

  • Identify and deploy methods to improve internal processes at scale
  • Work cross-functionally to find and implement cost-efficiency improvements

Team management (10%)

  • Hire, train and develop team members
  • Manage installation excellence team; this role will have one direct report to start

Attributes

  • Polish: exceedingly well-organized and detail-oriented, lets nothing slip through the cracks, presents information clearly and concisely
  • Poise: performs with clarity, determination, and a cool head under a time crunch and ambiguous situations
  • Project management experience required
  • Customer-facing experience required
  • Experience scaling and/or managing distributed physical operations strongly preferred
  • Experience within retail strongly preferred
  • Experience with startups strongly preferred

Structure & Compensation

Looma will provide a competitive compensation package consisting of base salary and stock options. All Looma compensation packages include some cash / equity flexibility (i.e. you can opt for more equity and less cash or vice-versa).

Benefits

  • Employee coverage for health, dental, and vision (gold plan)
  • Unlimited PTO (3-week minimum)
  • Flexible office setting (office, flex, or WFH, with associated stipends)
  • $100/month craftsmanship stipend
  • 6 weeks birthing leave, 6 weeks bonding leave
  • 401(k) plan

Our Values

At Looma, we strive to be and/or create work that is:

  • For You: generous, generative, trustworthy, in your corner
  • Incisive: pragmatic, wise, perceptive, insightful
  • Beautiful & Clear: polished, elegant, detailed, conveys a sense of craftsmanship
  • Undaunted: tenacious, courageous, indomitable, "impenetrable ray of sun"

Diversity & Nondiscrimination

Looma is committed to promoting diversity both in our workplace and through the stories we tell. We do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, class or caste status, or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business.

Applicants must be currently authorized to work in the United States on a full-time basis.