Current jobs related to Contact Center Representative - Houston, Texas - GFL Industries

  • Contact Center Director

    1 day ago

    Houston, Texas, United States First Service Credit Union Full time

    {"title": "Contact Center Manager", "description": "Job SummaryWe are seeking a highly skilled Contact Center Manager to lead our team and provide exceptional customer service to our members. The successful candidate will have extensive experience in a contact center environment, strong leadership skills, and the ability to work in a fast-paced...

  • Contact Center Team Lead

    2 weeks ago

    Houston, Texas, United States HOME DEPOT U.S.A., INC. Full time

    Job SummaryWe are seeking a highly skilled and experienced Contact Center Supervisor to join our team at Home Depot U.S.A., Inc. As a key member of our contact center operations, you will be responsible for leading and coaching a team of customer service representatives to deliver exceptional customer experiences.Key Responsibilities:Leadership and Coaching:...

  • Contact Center PCCE Specialist

    3 days ago

    Houston, Texas, United States MatchPoint Solutions Full time

    Contact Center PCCE ConsultantMatchPoint Solutions is a dynamic and innovative global IT-Engineering services company with a strong presence in the US and expanding internationally. We provide cutting-edge technology solutions to top clients like Uber, Robinhood, Netflix, Airbnb, Google, and Sephora. Our team is passionate about delivering business results...

  • Contact Center Sales and Retention Manager

    2 weeks ago

    Houston, Texas, United States Ezee Fiber Full time

    About Ezee FiberEzee Fiber is a rapidly growing fiber telecommunications company that offers affordable and reliable multi-gig internet services to residential, business, and government customers through our cutting-edge 100 percent fiber-optic network.Job SummaryWe are seeking a highly skilled Sales and Retention Supervisor to oversee both sales performance...

  • Bilingual Call Center Representative

    3 days ago

    Houston, Texas, United States Randstad Full time

    Job Title: Bilingual Call Center RepresentativeWe are seeking an experienced Bilingual Call Center Representative to join our team in Houston. This in-office role requires prior call center or customer service experience, along with strong software and computer skills.Job Summary:This is a temporary assignment and is 100% in-office in Houston, TX. Qualified...

  • Bilingual Call Center Representative

    7 days ago

    Houston, Texas, United States Randstad Full time

    Call Center Collections RepresentativeWe are seeking an experienced Call Center Collections Representative with Spanish language proficiency to join our team in Houston. This in-office role requires prior call center or customer service experience, along with strong software and computer skills. You will be responsible for navigating multiple systems and...

  • Service Call Center Representative

    5 days ago

    Houston, Texas, United States The Friedkin Group Full time

    Job Summary:We are seeking a highly skilled and customer-focused Service Call Center Representative to join our team at The Friedkin Group. As a Service Call Center Representative, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a seamless experience for our customers.Key Responsibilities:Provide prompt and...

  • Senior Call Center Representative

    1 week ago

    Houston, Texas, United States Texas Children's Hospital Full time

    Job SummaryWe are seeking a highly skilled Senior Call Center Representative to join our team at Texas Children's Health Plan. As a key member of our customer service team, you will be responsible for providing exceptional support to our members and providers, resolving complex issues, and advocating for their needs.Key ResponsibilitiesAct as a secondary...

  • Claims Call Center Representative

    9 hours ago

    Houston, Texas, United States AIG Inc Full time

    Job SummaryWe are seeking a highly skilled Claims Call Center Representative to join our team at AIG Inc. As a Claims Call Center Representative, you will be responsible for providing exceptional customer service to American Express Card Members who need to file an insurance claim.Key ResponsibilitiesProvide prompt and professional service to clients,...

  • Elections Call Center Representative

    3 days ago

    Houston, Texas, United States Travis County, TX Full time

    About the RoleWe are seeking a skilled and friendly individual to join our Elections Call Center team as a Elections Call Center Representative. In this role, you will be responsible for providing excellent customer service to the public and election workers, answering inbound calls, and routing calls to appropriate staff members.Key ResponsibilitiesProvide...

  • Guest Services Representative

    2 weeks ago

    Houston, Texas, United States Space Center Full time

    Job Summary:We are seeking a highly motivated and enthusiastic Guest Services Representative to join our team at Space Center Houston. As a Guest Services Representative, you will be responsible for providing exceptional guest experiences and ensuring that our visitors have a memorable and enjoyable time at the center.Key Responsibilities:Proactively...

  • Bilingual Call Center Representative

    19 hours ago

    Houston, Texas, United States Openwork Full time

    About the RoleWe are seeking highly skilled Bilingual Vietnamese, Chinese or Spanish Call Center Representatives to join our team at Harris County Election Services. As a representative, you will play a vital role in providing exceptional customer service to voters and election workers.Key ResponsibilitiesAnswer incoming calls on two dedicated phone lines...

  • Auto Care Center Service Representative

    2 weeks ago

    Houston, Texas, United States Walmart Full time

    Job SummaryWe are seeking a skilled Auto Care Center Service Representative to join our team at Walmart. As an Auto Care Center Service Representative, you will play a critical role in providing exceptional customer service and ensuring the highest level of satisfaction for our customers.Key ResponsibilitiesProvide top-notch customer service to our...

  • Call Center Representative and Dispatcher

    1 day ago

    Houston, Texas, United States BERGER HOME SERVICES LLC Full time

    Job SummaryBerger Home Services LLC is seeking a skilled Call Center Appointment Setter and Dispatcher to join our team. As a key member of our customer service team, you will be responsible for managing incoming calls, scheduling appointments, and dispatching service technicians to job sites.Key ResponsibilitiesAnswer and address customer inquiries in a...

  • Space Center Houston Guest Services Representative

    2 weeks ago

    Houston, Texas, United States Space Center Full time

    Guest Services Crew MemberWe are seeking enthusiastic and outgoing individuals to join our Guest Services team at Space Center Houston. As a Guest Services Crew Member, you will be responsible for providing exceptional guest experiences and ensuring that our visitors have a memorable and enjoyable time at the center.Key Responsibilities:Proactively...

  • Customer Service Representative

    1 week ago

    Houston, Texas, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full time

    Perdue Brandon Fielder Collins & Mott LLP is seeking a skilled Call Center Representative to join their team in Houston, TX. As a key member of the Collection Center, you will play a vital role in resolving delinquent accounts using exceptional communication and customer service skills. The typical work schedule is Monday - Friday, 8:30 am - 5:00 pm. If you...

  • Service Center Representative

    4 weeks ago

    Houston, Texas, United States Old Dominion Freight Full time

    Position Overview:We are seeking a dedicated Customer Service Representative to become a vital part of our team at Old Dominion Freight Line. This role is essential in delivering outstanding customer support within our service center while collaborating with fellow team members in a dynamic, high-volume call environment.Key Responsibilities:Handle incoming...

  • Bilingual Call Center Representative

    18 hours ago

    Houston, Texas, United States Openwork, LLC Full time

    Job SummaryWe are seeking highly skilled Bilingual Vietnamese, Chinese or Spanish Call Center Representatives to join our team at Openwork, LLC. As a key member of our team, you will be responsible for providing exceptional customer service to voters and election workers in multiple languages.Key ResponsibilitiesAnswer incoming calls on two dedicated phone...

  • Phlebotomist - Gulf Coast Regional Blood Center

    7 hours ago

    Houston, Texas, United States Gulf Coast Blood Center Full time

    Job Title: PhlebotomistGulf Coast Regional Blood Center is seeking a skilled Phlebotomist to join our team. As a Phlebotomist, you will be responsible for the collection of blood and blood products from donors, ensuring the highest level of customer service and donor satisfaction.Key Responsibilities:Perform phlebotomy procedures, including venipuncture and...

  • Claims Call Center Representative

    1 week ago

    Houston, Texas, United States AIG Inc Full time

    About the RoleWe are seeking a highly skilled Claims Call Center Representative to join our team at AIG Travel Guard. As a key member of our operations team, you will be responsible for providing exceptional customer service to American Express Card Members who need to file an insurance claim.Key ResponsibilitiesProvide prompt and professional service to...

Contact Center Representative

4 months ago

Houston, Texas, United States GFL Industries Full time
The Contact Center Representative (CCR) is responsible for contributing to the overall success of the Contact Center Department. The CCR will assist customers via phone, email, or live chat regarding new account set up, billing inquiries, services, general information and more while adhering to Company policies and procedures.

At GFL our goal is to invest in our people and provide opportunities to grow for life

Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE
  • 15 days of paid time off.
  • 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
  • 401(k) with an employer match.
  • Paid holidays.
  • Employee Assistance Program with free counseling services.
Overview:

GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job - it's an opportunity to grow in your career, make new friends, and make a difference each day.

Key Responsibilities:
  • Professionally and clearly communicate with customers via phone, email, or live chat to address inquiries in a timely and accurate manner across all lines of business.
  • Engage with customers in a friendly and professional manner while actively listening to their concerns. Calmly attempt to diffuse customer frustrations and de-escalate any problems.
  • Serve as a customer advocate by thoroughly investigating issues and providing solutions by engaging the correct department for assistance in accordance with Company service standards and procedures.
  • Utilize persuasive and retention skills to turn cancel service requests into saved opportunities by identifying customer needs.
  • Maintain knowledge and educate customers on active products, services options, charges, billing, etc.
  • Proactively quote pricing and sell residential subscription accounts when appropriate.
  • Accurately record customer information and call notes in customer service database.
  • Utilize multiple applications simultaneously while delivering excellent customer service.
  • Achieve daily and monthly key performance metrics, call and order entry productivity standards, and call quality performance.
  • Perform other job-related duties as assigned by management.
Requirements:
  • High school diploma or general education degree (GED).
  • One (1) or more years of relevant work experience.
  • Microsoft Office experience.
Knowledge, Skills, and Abilities:
  • Strong data entry skills.
  • Ability to effectively communicate information with internal and external customers.
  • Strong customer service skills, effectively addressing and resolving escalated customer concerns with positive business impact.
  • Ability to navigate through multiple applications and screens simultaneously.
  • Excellent analytical, attention to detail, and time management skills.
  • Strong work ethic, demonstrating integrity, trust, and maintaining confidentiality.
  • Ability to be a self-starter capable of working effectively in a fast paced, team environment.
  • Ability to read, write, and comprehend reports and associated documents.
  • Ability to understand and follow written and oral instructions.
Physical/Mental Demands:
  • Must be able to stand, walk, bend, reach and lift in an office environment.
  • Must be able to use hands and fingers, kneel, talk, hear, climb and balance.
  • Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Ability to manually lift/move up to 10 pounds.
Working Conditions:
  • Operates in an office environment within the landfill, transfer station, recycling center, or hauling site.
  • Exposure to outdoor elements, unpleasant odors, exposure to fumes, dust, or uneven ground.
#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact