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Call Center Representative and Dispatcher

2 months ago

Houston, Texas, United States BERGER HOME SERVICES LLC Full time
Job Summary

Berger Home Services LLC is seeking a skilled Call Center Appointment Setter and Dispatcher to join our team. As a key member of our customer service team, you will be responsible for managing incoming calls, scheduling appointments, and dispatching service technicians to job sites.

Key Responsibilities
  • Answer and address customer inquiries in a professional and courteous manner
  • Schedule appointments for gutter installations and maintenance services
  • Dispatch service technicians to job sites and coordinate with field staff to ensure timely completion of work orders
  • Maintain accurate records of customer interactions and service appointments
  • Assist with administrative tasks as needed, including data entry
Requirements
  • Previous experience in a call center or customer service role preferred
  • Excellent communication skills and a friendly demeanor
  • Strong computer skills, including proficiency in data entry and Microsoft Office applications
  • Detail-oriented with the ability to multitask and prioritize tasks effectively
  • Punctual and reliable with a strong work ethic
  • Dedication to providing exceptional customer service and representing the company in a positive light
Benefits
  • Competitive salary
  • Paid time off
  • Opportunities for advancement and professional development
  • Casual and friendly work environment
  • Pay based on experience