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Guided Solutions Customer Service Specialist

4 months ago

Hoover, United States Regions Full time

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Contact Center Product and Servicing Specialist helps strengthen existing customer relationships by conducting needs-based conversations on a variety of financial products and services.

Primary Responsibilities

  • Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions' financial products and services, including all loan and deposit products
  • Fields inbound phone calls from Regions' customers with a high potential to pursue further transactions
  • Takes ownership of customer issues and works proactively with the customer for resolution
  • Refers customers to an internal team of experts when complex financial goals and needs are recognized
  • Works with either close supervision or under clearly defined procedures

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

  • High School Diploma or GED

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:

  • Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
  • Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
  • Must test on to confirm download speed or provide documentation from provider
  • Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).

Preferences

  • Experience in customer service and/or sales

Skills and Competencies

  • Ability to manage multiple priorities simultaneously
  • Ability to work in a team environment when applicable
  • Ability to work under direct guidance
  • Ability to work under pressure and meet deadlines
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
  • Strong verbal, written communication, and organizational skills
  • Strong work ethic and self-motivation

Next upcoming onsite training classes scheduled to start April 29th and then again on May 20th. Onsite training will be held at our Hoover, Alabama location.

Training Work Schedule: Onsite training is REQUIRED (Monday-Friday 8:00am-5:00pm) and remain onsite in office with the option to then work remotely if you are in good standing/minimum production standards.

After Training Work Schedule:
4 days Monday-Friday 8:00am-5:00pm CST

Saturday 8:00am-5:00pm CST

Days off will be Tuesday, Wednesday or Thursday AND Sunday

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$36,500.00 USD

50th Percentile:

$40,000.00 USD

Incentive Pay Plans:

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.Location:Hoover, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.