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Customer Service Associate

2 months ago

Hoover, United States S&A Group Full time
Job Overview

We are currently seeking motivated individuals to fill the role of Customer Sales Associate at S&A Group. This position is ideal for those who possess strong work ethics and a commitment to delivering exceptional service to our clients.

Key Features of the Role:

  • Flexible Work Environment: Benefit from a hybrid work model that allows you to work from home while being part of a collaborative team.
  • Warm Leads: Engage with customers who have expressed interest in our services.
  • Thorough Training: Participate in comprehensive training programs designed to equip you for success.
  • Global Travel Opportunities: Experience exciting travel to various destinations with all expenses covered.
  • Immediate Access to Earnings: Enjoy flexible payment options to access your earnings as needed.
  • Performance Rewards: Receive cash incentives based on your performance.
  • Supportive Work Culture: Be part of a team that prioritizes your success and professional growth.

Compensation: The expected earnings range from $60,000 to $70,000 annually based on performance.

Core Responsibilities:

  • Conduct warm outreach to customers who have shown interest in our offerings.
  • Monitor and analyze sales performance metrics to achieve company objectives.
  • Follow up with leads to nurture potential customer relationships.
  • Ensure high levels of customer satisfaction and retention through excellent service.
  • Manage customer accounts and build lasting relationships.
  • Identify opportunities for cross-selling and up-selling to enhance customer satisfaction and drive revenue.
  • Address customer concerns promptly and effectively to maintain a positive experience throughout the sales process.

Qualifications:

  • Experience in a customer-focused environment is preferred.
  • Strong active listening, communication, and interpersonal skills.
  • Access to a laptop or iPad.
  • Reliable high-speed internet connection.
  • A quiet workspace conducive to professional communication.

About S&A Group:

At S&A Group, we are committed to fostering your professional development. Our environment encourages growth, offering leadership opportunities and a supportive culture that values your contributions.

Compensation Overview: The annual salary ranges from $50,000 to $65,000, depending on individual performance.

Responsibilities Summary:

  • Initiate outbound calls to customers and clients.
  • Evaluate customer needs to provide tailored solutions.
  • Deliver exceptional customer service and maintain strong relationships.
  • Effectively manage customer accounts.
  • Handle incoming inquiries regarding products and services.
  • Follow up on customer interactions to ensure satisfaction.
  • Resolve customer complaints accurately and promptly.
  • Keep customer accounts updated with relevant information.
  • Collaborate with team leads to stay informed about new services and products.

Qualifications Summary:

  • Minimum one year of experience in customer service and sales is advantageous.
  • Valid identification is required.
  • Excellent active listening and communication skills.
  • High school diploma, G.E.D., or equivalent is necessary.
  • Prior experience in a customer-facing role is beneficial.

Why Choose S&A Group?

We prioritize hiring top talent and creating a supportive environment. Our mission is to provide better opportunities for our clients, team members, and the community while fostering a family-like atmosphere.