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Customer Service Center Team Leader

2 months ago

Hoover, United States Linscomb & Williams Full time
Location: On-site position

Role Overview:
As a Customer Service Center Team Leader, you will oversee and enhance the customer service quality provided by our team of specialists. Your primary responsibilities will include:
  • Monitoring and evaluating service standards of team members, while identifying training needs.
  • Engaging in regular communication with upper management regarding operational challenges.
  • Ensuring adherence to company and regulatory policies.

Key Responsibilities:

In this role, you will:

  • Supervise, mentor, and develop a team of Customer Service Representatives in handling inquiries, complaints, and financial service-related tasks.
  • Identify and implement improvements in customer service, policies, and risk management.
  • Provide diverse feedback through various channels to enhance team performance.
  • Monitor and assess team performance metrics to ensure goals are achieved.
  • Foster team engagement through creative morale-boosting activities.
  • Collaborate with leadership across departments to meet operational objectives.
  • Address customer interactions as necessary.
  • Complete daily supervisory duties and resolve team-related issues.

Who You Are:

The ideal candidate will possess:

  • A minimum of a High School Diploma.
  • At least one year of supervisory or management experience.
  • 2-3 years of experience in customer service or financial services.
  • A proactive and innovative mindset.
  • Strong verbal communication and leadership capabilities.
  • A detail-oriented approach.
  • A commitment to integrity and accountability.

Additional Information:

We value diversity and believe it fosters creativity and problem-solving. We encourage candidates from all backgrounds to consider this opportunity.


Qualifications:
  • High School education or equivalent.
  • Experience in customer service or related fields.

Equal Opportunity Employer:

We are committed to creating an inclusive environment for all employees and applicants.